“BUYER BEWARE! I had to return a gift. I had already spoken with cust .serv. and she said they could only refund my friend's payment method, no gift card. Talk about embarrassing, so I had to call my friend to let her know. As awkward as it was for both of us, she sent me a check for the amount of the gift (this was a gift she had collected money for from others who were in on the gift, more awkwardness) NOT end of story. My friend had to let me know she was refunded ⅓ of the cost--MORE awkwardness, and when I called cust. serv., the rep she said they came back used, smudged and not in original wrapping. I DIDN'T see any smudges or problems with them when I repacked them. Items were secure and arrived intact back at the company. The cust. serv rep I spoke to about the partial refund was useless. I would tell her I sent the items bk unused and that I hadn’t noticed any smudges and she would refute that and tell me her company policy. (These were fragile, glass hurricane lamps that I placed over flameless candles (from Amazon & part of the gift) to see how they would look in my house. As much as I wanted to love them, they were just too big in our home.) I told the cust. serv rep my story. We kept going in circles. After I insisted on talking to her supervisor, she put me on hold for about 5 minutes and came back and told me her supervisor wasn’t available and that I couldn’t talk with this person. Then I told the cust. serv rep my whole story about how this was a gift, the embarrassment, etc. etc. She had no response other than repeating there was nothing she could do for me. My friend already had given me a check for the return amount (awkward) and now I have to refund her for 2/3 of that amount (really awkward!) when she found on her payment method only a partial refund. After all is said and done, the $77 gift was refunded $27, and with the out-of-pocket return shipping, there was essentially a $10 refund. Quick Candles caused me unnecessary embarrassment and aggravation. This company has no heart, no soul, no integrity, just policy. BUYER BEWARE!”
“I buy the votive candles from them and they are an excellent quality with a very competitive price. I use their candles for my business and recommend them highly”
