“Please do NOT spend your money with this "Home Warranty" company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, "hidden" probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor communication when being transferred to different departments. In any "emergency" repair situation Select Home Warranty is NOT the company to call. Heaven forbid if there is a leak or plumbing issue in your home, you would have an entire swimming pool in your home before Select Home Warranty would send someone over to repair, IF they actually felt like taking the time out of their busy schedules to find a plumbing service nearest to you. Their "reimbursement" is a joke. They will ask for invoices indicating the service that was performed (that you pay for AFTER you pay for the policy) and will give you a refund of only $150. If anyone wanted to pay $300 - $500 for a home repair, then a home warranty policy wouldn't be needed. Long story short, I felt like I had been duped, and wish that I had read more reviews about Select Home Warranty company before I signed up with this circus. One pro to this company is that they have a hell of a sales team, because the person that sold me the policy did a great job of selling the paper that the policy documents were printed on, and an excellent job at concealing what a fraud Select Home Warranty company really is.”
“Beware! This company sent out a repair man to fix my dishwasher which was ~ 20 years old. The repair man said it was the control panel that needed to be ordered and replaced. He took my 75 dollar co-pay never to be seen again. I tried reaching out several times but he would not return calls. I finally reached out to this warranty service again. This time they gave me another service provider that pulled a similar stunt..would not return calls. In my frustration, I requested to speak to a individual higher up in the company..one that handles complaints. He offered 150.00 towards a new dishwasher. A joke towards the cost of a new one. He stated “you’re dishwasher was older and that’s the best I can do” He would not refund the 75 dollars I had paid for services not rendered. He ended up giving me a partial refund after I cancelled the policy. This so called warranty service company doesn’t warranty anything except their own pocket books. I did report them the BBB in my state and in theirs as well.
Next time, I will ignore the online ratings and call the BBB for guidance.”
