“Very disappointed with the delivery service. Initially I took the Friday off work and waited from 8am to 6pm and didn't receive my order. The following day spoke with a gentleman in the Tiles4all office and he assured me that I would receive my order @10am on the Monday as I had organised a tiler for Monday. On the Monday morning (10:05am) I received a telephone call from the delivery company stating I would receive my order later on that day (3pm). Due to this I had a tiler waiting and had to pay him a days wage.
This maybe isn't Tiles4all fault as it was out of there hands, it's just a costly inconvenience I have learnt from.”
“I was promised the delivery of the tiles on Thursday, September the 15th. I have booked a builder to do some repair work on Monday, the 19th. For three days I waited for the delivery – on the 15th, 16th and 17th. It never happened. So I cancelled my order.
You are only as good as your delivery company.”
“My 2nd order from this company, the products agreat, unfortunately the delivery was 4 days late and customer service attitude was so unpleaseant I will not return for a 3rd purchase. Even after informing them the delivery needed to be before 4:30pm, and paid extra for quicker delivery, I received 2 phone calls about it being late, and one about needing to charge extra, and no apologie of any sort.
I'd rather pay more for better service and not have the stress of annoyed tradesman waiting for materials and costing more for wasted time.”
Dear Michael
I was sorry to hear of your disappointment in the service you received from our team.
After investigating your complaint, I understand that you called to arrange a faster delivery, and that although we incurred a charge from our carrier we upgraded your delivery to a next day service free of charge.
We will never guarantee a time for the delivery as this is beyond our control, customers are advised that someone should be available to accept the delivery between 8am and 6pm in accordance with our carrier policy.
We may have indicated to you that we would ask the carrier for a pre 4.30pm delivery but could not guarantee it.
Your delivery was attempted on the first occasion on Thursday 10th September at 17.49pm, unfortunately there was no one there to receive.
Due to the weekend the next working day was Monday, the date you contacted us with regards to the missed delivery .
You were then advised that if he missed a second delivery he would incur a delivery charge as per our terms of delivery.
We feel there has been a misunderstanding regarding the delivery windows, and we have done everything possible to assist on this occasion.
Kind Regards
Richard Askham
Director
Dear Gary
Apologies for the late delivery. As a result of this feedback we will be reviewing the delivery arrangements for small items.
Many thanks for your feedback.
Regards
Richard Askham
Company Secretary
