“Tiles arrived on time as promised. Good price.
Would have given more stars if the delivery driver had actually delivered the tiles to the house, instead of leaving them down a small hill on the side of the road, leaving my 60 year old mother and 50 year old uncle to move them into the garage. If I had known this would happen, I would have booked the day off work!”
Dear Mr Parr
Your delivery charge was refunded to your card on Tuesday 29th November. Aplogies for the inconvenience. Please check your account.
regards
Richard Askham
Director
“Very Happy with the product but the delivery/customer service could have been much better. This company were not able/willing to help with narrowing down a delivery of 'between 8am and 6pm' which is not good enough with today's technology - especially when the carrier driver delivering the goods was making a call to his next delivery who had asked for 1/2 hour notice call prior to delivery!!”
Dear Sue
Thank you for your review of our product and services.
Apologies for the inconvenience caused whilst awaiting delivery. As a result of your feedback I have reviewed our customer service levels. We will be making a request to the haulage provider to contact all customers by phone an hour before delivery takes place.
Kind Regards
Richard Askham
Director
