“I would like to start by saying the staff are nice but not so helpful. I was told by one member they could not find out about my order as they could not log in to the system.
As it had take 3 days form the good to arrive after being being told they would come on the Tuesday between 2:30 and 4:30pm to then call at 5pm to be told to ring back the following day.
As for the delivery company what a joke they are H&M 3 days of telling me it's coming but not today.
Then we get the goods. Two work benches and a shelf unit. The work benches are the same but one has a large drawer the other small. Lots of parts you need to workout what goes where. As none of the parts have number or letters that correspond to the instructions you're given. A simple sticker with the letters A to Z on the corresponding parts would be a great help. Spending the amount we did on goods from this company you would expect a little more than what was received. In customer relations in service and in the goods themself.”
“Excellent service. Extremely poor delivery service from TNT (5 days late and only half the shipment delivered) which resulted in Racking.com dispatching another shipment by UKMail FOC which arrived, as promised, the next morning.”
Posted 3 years ago
Thanks for your review. Sorry to hear about the problems you experienced with the courier but great to hear all was resolved efficiently!
“Delivery was very good and the shelving units straightforward to assemble. I needed to shorten some of them by a few inches because of height restriction but the versatility of the shelf positions means this is no problem.”
“Assembles easily, though a little judicious bending of the lugs helps with assembly. Seems stable and solid, though I don't know how long the chipboard surfaces will last in a UK garage. Damp may mean more solid replacements may be required in due course, and it may not be structural enough to attach a vice to.”
Posted 4 years ago
Thank you for taking the time to leave this helpful feeback