Rattan Direct Reviews

Name: Rattan Direct
Rating: 1.64

1.6 Rating 42 Reviews

17 %

of reviewers recommend Rattan Direct

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Metrics

1.6

Based on 42 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Email, Telephone

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Rattan Direct 1 star review on 17th July 2020

Ajay Kundra

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on The 30Th July this year and paid over £1600 for conservatory furniture. I was told my order would take from 4-6 weeks. After 4 weeks I e-mailed for an update and was told as the order was coming straight from the warehouse they would find out and get back to me- they didn't. I then telephoned a week later and again was told they would find out and telephone me back- they didn't. I telephoned again and was told it might be that the cushion covers were out of stock and they would find out and get back to me- again they didn't. I then e-mailed again and this time they did get back to me and was told they didn't know when my order would be ready and did I want a refund! I had wasted 6 weeks waiting for furniture, the customer service was awful it was like they had no interest and didn't care if I got my order or not. Would not recommend this company.”

Helpful Report

Posted 4 years ago

“Purchased a 7 piece cube set just over 2 years ago and now find that the synthetic weave is breaking up quite badly. Referred problem to Rattan Direct who replied quoting out of guarantee (2years). The furniture was not cheap and would have expected it to survive longer than this - very disappointed with their dismissive response.”

Helpful Report

Posted 5 years ago

Rattan Direct is rated 1.6 based on 42 reviews