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Rattan Direct Reviews

1.6 Rating 42 Reviews

17 %

of reviewers recommend Rattan Direct

Company Reviews

1.6

Based on 42 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Email, Telephone

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Rattan Direct 1 star review on 17th July 2020

Rattan Direct 1 star review on 17th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband was ready to pay over £1,000 for garden furniture when I looked up reviews about Rattan Direct. We immediately changed our minds about buying anything, ever, from this company. In the future we will look very carefully at reviews before we buy anything on line. We feel we have had a narrow escape, thanks to all the dissatisfied customers who expressed their dissatisfaction with Rattan Direct products.”

Posted 3 years ago

“Simply the worst customer experience I have ever had anywhere, cancelled the order and went elswhere.”

Posted 3 years ago

“Not happy with the service received by this company. We had delivery of our 6 chairs and table. One of the chairs was badly made and twisted. Obviously no quality checks were made before dispatch. Reported this to Lewis who apologised and said a replacement would be sent to me this was 27th February and was told the replacement was on a container being shipped from china. I waited until the end end of March before contacting them again and I was told the delivery would be in the next week. Yet again waited until the 21st april and emailed again to Chase this up to which I was told it would be another 2 weeks before they would be in stock. Still no delivery by 3rd May. Emailed again and had no reply to my emails. So I commented on their Facebook page asking for a delivery date my comments were deleted so I tried again all my comments were deleted and then I was blocked from their page. I eventually had a phone call From Lewis to say as I was writing comments on their Facebook page they send me replacement chair from a full set it would be delivered on Friday 12th May. Waited all day for the delivery So emailed at 5pm asking if it was still due to be delivered and the reply was yes it was on the van to be delivered Friday evening or first thing Saturday morning Still waiting for the delivery to be made at time of writing this 2.30pm Saturday 13th May. Feel like I’m just being lied to and fobbed off paid over £1100 for a set and still not received my full Order of undamaged furniture. I’ will Be taking this further. Please don’t waste your money on this company. Shocking customer service !!!”

Posted 11 months ago

“Do not order from this company. They do not hold stock and are clearly not able to get items shipped from wherever they are being produced. Estimated delivery dates are completely inaccurate and misleading. You will be charged in full at time of order but your delivery date will get pushed out constantly. Look elsewhere - plenty of companies do hold stock for quick delivery.”

Posted 2 years ago

“Placed an order on the 29th May 20, and delivery was made on the 9th July 20 as agreed. However some items were damaged and the colour of the cushions completely wrong. A list of the issues are below whcih were emailed to them on the day of delivery after speaking with Sandra in customer services. Monaco Rattan Garden Day Bed Sofa Set in Black & Vanilla - SET-MON-002 -All the cushion are white with black trimming. -The glass top for one of the coffee tables/bed is shattered. -The suction to place the glass on the other coffee table/bed is not working. Cambridge 8 Rattan Garden Chair and Rectangle Dining Table Set in Black & Vanilla - SET-CAM-022 -The rattan weave on the top of the table is loose and damaged. As expected I am having to chase them everyday for a response and as previous comments there is either an issue with the systems or someone is blaming another department. It has been a week since our delivery, and to date no one seems to want to take responsibility to resolve any issues. I will probably need to speak to my credit card company as we have not received the goods we ordered. Update 28 October 2020 I was sent a replacement table, which was also damaged, and then sent a grey table when my order clearly states 'Black'. All of this after I have been told that they have no table in stock at the moment. If I not notified them, they would have not even known the tables were delivered. The replacement cushions were received, however, they were not the colour that I had ordered. I have now 5 large boxes in my front living for the past 4 weeks, and despite me asking numerous times for a collection to be arranged they are still here. Apparently they are going to be collected on Friday. I have been advised that I will have replacements sent to me end of November, 7 months after my original order. However, probably best not to trust anything that comes out of this company, as nothing they say actually happens. Please take my advise, I stay away from this company. They simply do not care about their customers and fob you off. There are so many options available for rattan furniture, I only wished I had chosen another company when ordering mine.”

Posted 3 years ago

“I have been trying to contact Rattan Direct and they have not answered my last three emails. We have had a nightmare with our delivery and after spending £900 on garden furniture, one would think professionalism would be a given. Plus, the glass on the outdoor coffee table was chipped and the quality of the cushions are well below what they used to be (we are in possession of some other furniture we bought off a friend). I hope that someone will see this and perhaps get back to me as it’s been a month. Thank you”

Posted 4 years ago

“Furniture delivered on time but that was as good as it got upon building furniture found table and table base didn’t align replacement was arranged ,faulty base was collected following week but 2 weeks later still hadn’t been delivered so cancelled order for a full refund,took 3 attempts to collect furniture,it’s as if customer services don’t communicate.”

Posted 1 year ago

“Do not believe delivery schedules. Ordered 3.4.22 and agreed delivery on 12.5.22. Didn’t arrive, then told order accidentally cancelled!! They then stated delivery was 24.7.22. Phoned today and told 1.8.22! Scandalous service so be warned.”

Posted 1 year ago

“Do not purchase from them, mine turned up broken and they never fixed it. Poor customer service, not sure how they are still trading”

Posted 2 years ago

“Placed an order on 24/06/2020 worth 900 pound. Kept getting emails saying the delivery had been delayed. It is now 03/03/2021 and I still haven't received it. They haven't even given me a new delivery date, not that this would matter as the last 10 have all been moved. My emails are now being ignored as well. Shocking service.”

Posted 3 years ago

“Ordered furniture on 28th May with delivery promised 24th June. Delivery cancelled on 23 June.Cannot get any meaningful contact with the company.I am now taking steps to recover my payment,which thankfully was paid by credit card.Do not consider ordering from this rogue company.”

Posted 3 years ago

“I ordered two sun loungers on 7th May, promised delivery today 26 June. After emails, waiting in a phone queue to be cut off when my turn to speak I feel furious about the way this Company deals with its customers, in the meantime holding their money!! After my efforts told that their supplier will give a new date for delivery or I can have a refund. Goes without saying which option I will go for. Even in these unprecedented times one would expect a bit of Customer Service advising if the items cannot be delivered.”

Posted 3 years ago

“I ordered a corner sofa on the 7th June which said 24th June for delivery. I then ordered an extra coffee table and that said delivery 11th August. I didn’t mind as long as I got the sofa in June. I rang up was assured it was June on the day I placed the order. Same as the other review, I emailed 10 days ago and no response, emailed this week, yesterday etc. And nothing. Sat at no. 1 in the queue for an hour and 10 mins and was hung up on! Was in a queue at number 22 the following day and as soon as I got to number 1 phone cut dead again-they hung up. Tried again this morning fir phone back and nothing. I have phone records for all this. I still have no comms about my order but they were quite happy to take my money straight away. Honestly all I want now is a refund as it is a shocking service. I can order and pay for the same sofa today and it says it will be delivered next weekend. Do not believe it.”

Posted 3 years ago

“Dreadful service. The order was only partially delivered, the cushions were missing. Despite several phone calls during which I was given multiple explanations and promised the matter would be rectified, the cushions have still not been delivered. I have requested a full refund. I wouldn't deal with this company again.”

Posted 3 years ago

“Terrible customer service. The furniture is quite good but they sent out the wrong rain cover. We have spent 3 months trying to get them to send the correct one. They always promise it will be delivered in a few days but nothing arrives. I would not buy from them again because if anything goes wrong they do not deal with it. They don't phone you back and only occasionally reply to emails. Customer service is hopeless.”

Posted 4 years ago

“Large 2 seater wicker sofa. Easy to use web site, customer services efficient, excellent delivery time with plenty of text , email and phone calls regarding tracking and delivery times. Product not quite as robust as it looks on web site hence 4 Stars, but pleased with the look and is comfortable”

Posted 6 years ago

Rattan Direct is rated 1.6 based on 42 reviews