Rattan Warehouse Reviews

Name: Rattan Warehouse
Rating: 1.00

1.0 Rating 5 Reviews

0 %

of reviewers recommend Rattan Warehouse

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1.0

Based on 5 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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01277822122

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Anonymous

Anonymous // 01/01/2019

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“I would advise to not use this company!! And don't believe all the positive reviews, some relate to 2025. I paid for furniture in April. They said it would be 1 June. But then in July said they didn't have it. Today we had 50% of our money back and we now have to go through our bank to claim the full refund.”

Helpful Report

Posted 1 week ago

“Don’t use - it’s a scam. Ordered furniture 9 weeks ago, nothing received. We’ve requested a full refund by email. They don’t answer emails regularly or the phone at all. We will asking be our credit card company to reclaim the funds under a section 75.”

Helpful Report

Posted 1 week ago

“Consumer Warning: Rattan Warehouse – delivery failures, pressure to drop PayPal disputes, and threats of court action. I am writing this to alert future buyers about the deceptive practices of Rattan Warehouse. After placing my order, I faced multiple missed delivery windows paired with endless excuses, stalling tactics, and a complete lack of genuine communication.When I formally cancelled, the company's tactics became highly aggressive. Management subjected me to a hostile phone call, attempting to bully and intimidate me. They made multiple frantic attempts to get me to cancel my PayPal dispute, falsely claiming that I could "just open it again if I didn't get my refund." This is a blatant lie to strip consumers of their financial protection, as closed PayPal disputes cannot be reopened.They further pressured me to take down my honest Trustpilot review and went as far as threatening me with civil court action to recover "damages" for speaking out.I stood my ground. PayPal has now investigated and closed the case fully in my favour.Do not trust their website's delivery promises or their artificially inflated high ratings. If you are having issues with them, DO NOT close your dispute under any circumstances until your money is safe. Let PayPal or your bank handle them. Evidence of their extortion and threats has been fully logged with UK Trading Standards.”

Helpful Report

Posted 4 weeks ago

“We ordered a dining set from Rattan Warehouse on 4th May, and what should have been a straightforward purchase turned into months of frustration. Initially, Lewis contacted us with a delivery date that unfortunately fell during our holiday. After explaining this, he assured us he would try to arrange delivery before we went away. Our holiday came and went with no further communication. After chasing the order ourselves, we were given two separate delivery dates. The furniture arrived on neither. In the end, I had to contact the pallet delivery company directly and arrange delivery myself because Rattan Warehouse failed to do so. During that conversation, the pallet company informed me they had no record of our delivery until 15th June. This made it clear that, despite being told Lewis would try to get the order to us before our holiday, no delivery had even been arranged until well after we had returned. When the order finally arrived, it was incorrect. We received the wrong table, one chair in a completely different style, and a damaged parasol. We contacted Lewis again, as getting through on the company’s phone lines appears to be impossible. We were told the familiar line, “We’ll get this sorted.” Unfortunately, nothing happened, and we were left to chase everything ourselves once again. It took repeated emails and constant chasing before the incorrect items were finally collected and replacements arranged. Even then, another promised delivery date came and went before the correct furniture eventually arrived. Throughout this ordeal, we requested a partial refund on six separate occasions to compensate for the inconvenience, delays, incorrect items, and damaged goods. Every single request was ignored. The level of customer service is summed up perfectly by the email we eventually received: “The Mistakes that happened i am very sorry about and regarding the Vans again i do apologise. I am very pleased you have now got the full set of furniture and you can use in the Summer now we are having.” This lack of professionalism reflects our entire experience with the company. Poor communication, broken promises, missed delivery dates, incorrect and damaged products, and complete disregard for customer concerns. The furniture has finally arrived, but only after months of unnecessary stress and an unacceptable amount of chasing. I would strongly advise anyone considering buying from Rattan Warehouse to think twice. Based on our experience, I would not purchase from them again.”

Helpful Report

Posted 1 month ago

“Appalling customer service. So rude and unprofessional. Do not buy without base for parasol. We literally put it up for a minute to try and it tilted and smashed. The response when I emailed to say it was dangerous was just so rude it took my breath away, more than the actual incident.”

Helpful Report

Posted 3 months ago

Rattan Warehouse is rated 1.0 based on 5 reviews