Raymond Weil Reviews

Name: Raymond Weil
Rating: 4.30

4.3 Rating 103 Reviews

82 %

of reviewers recommend Raymond Weil

Company Reviews

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Metrics

4.3

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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+44 (0)161 672 0700 | Mob

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Raymond Weil 5 star review on 18th August 2021

Rosario Gonzales

Raymond Weil 5 star review on 13th May 2021

John Buckingham

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery wasn’t next day, but everything else first class. I like my new watch! Many Thanks Guys!”

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Posted 5 years ago

“Good quick n helpfull service”

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Posted 5 years ago

“I am puzzled you have asked me for this review as I have NOT made a recent purchase from Raymond Weil. My only purchase was a ladies watch about one year ago to the best of my recollection. IF you have knowledge of a recent purchase in my name please let me know as a matter of urgency as it would be fraudulent and I need to know that.”

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Posted 5 years ago

Hi Christine, Thank you for your feedback. I have sent you an email regarding this matter. It appears the automated review email classed your purchase 1 year ago as a 'recent' purchase which explains why you received the email. Best wishes, Ricky

Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“Very poor correspondence about delivery after my purchase of an expensive watch. Additionally did not receive the free gift promised if I purchased”

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Posted 1 year ago

“Watch was of course beautiful. Bought as a surprise for husbands birthday so wanted it sent to my sons home. It came to billing address instead and guess who accepted it and signed for it, yep surprise spoilt. I wi forgive as corona virus meant short staffed but 😲”

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Posted 4 years ago

“Received a beautiful Bowie limited edition but sadly the strap is not seated correctly and I have had to send it back. Ask me again in a week when I receive my watch with a new strap.”

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Posted 4 years ago

“Found purchase easy and straight forward however found delivery service not straight forward and not user friendly when chasing up ETA of product.”

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Posted 5 years ago

“It took a long time to repair/replace my daughters faulty watch.”

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Posted 5 years ago

“Hi I ordered the watch on line but got no delivery information and to my horror your FAQ sessions intimates you don't sell on the internet had I been conned? I sent 2 questions from your web site and have had no response - no one is monitoring these questions”

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Posted 5 years ago

Hi Nigel, Thank you for your honest review. I have sent you an email to discuss this matter further. Many thanks Ricky Raymond Weil UK

Posted 5 years ago

“I'd never spent more than a few hundred dollars on a watch, so at about the age of 70 I decided to give myself a treat in the way of a very nice watch, and the Raymond Weil caught my eye. For a little over $2K, I bought the one with e movement visible at the lower end of the face, and man did I get compliments. It was a little heavy but felt good on my arm and I was happy with it until it started losing time. I'd wear it every day, so it had plenty of movement to stay wound. Even putting it on the winder it still consistently would lose time, so I brought it back to Lee Michaels and they sent it back to Raymond Weil. It didn't cost me anything this time because it was still under warranty. I got it back after a couple of months later and it didn't take much time for it to start losing time once again, but I was tardy bringing it in again mostly because Lee Michaels is on the other side of town from me and I'd simply forget when heading that way. When I did get around to bringing it in, it was past warranty period, so before they sent it back to the factory, they told me it would cost me to get it back no matter what.....about $70, I don't remember the exact figure. They called me a while later and told me it would be around $700 to have it repaired by the very same people that built it in the first place and didn't repair it when they had a chance. I paid the $70 just so some else didn't end up with this junk, and evidently did not pursue having it repaired. I still have it, but I don't know that I would even sell it for parts. It's junk....pretty junk, but none the same.....JUNK!! It only kept time for about 6 months which is about $350/month. I can buy a lot of watches that keep time for that kind of money. But it was pretty, so I gave it one star.”

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Posted 7 months ago

“not very good on emails , I was left trying to find out when my watch was going to be delivered , only to be told , it had already tried to be delivered . you did take your time replying to my emails”

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Posted 4 years ago

“Delivery did not inform a time then had to drive 30 minutes out of town to find the parcel force office. Terriblr”

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Posted 4 years ago

Hi Steven, Thank you for your review. We are disappointed to learn you experienced poor service from our of shipping partners. We will raise this with Parcel Force directly to learn why, on this occasion, they did not meet our standards in customer service and delivery experience. Best wishes RAYMOND WEIL

Posted 4 years ago

“Appalling Customer Services. Purchased from Bannon who was as bad. Bannon said there was moisture inside the watch after five months. Despite me hardly wearing the watch. I also looked after it very well.”

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Posted 2 months ago

“Rip-off - came in a box with broken parts. After the initial contact with customer service, no response from them afterwards. Same watch lot cheaper in other shops. Mosr dissatisfied purchase ever.”

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Posted 2 years ago

“Not received product or had any delivery information”

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Posted 4 years ago

“I ordered a watch from you on the 12/04/2020 for next day delivery and still haven’t received it or an update on my order. Won’t be ordering from you again. Jason Fagan”

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Posted 4 years ago

“No inscription as requested”

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Posted 4 years ago

“UK: I sent my watch in for a new winder and they quoted me £119.00 plus VAT. Total bloody rip off merchants. DO NOT USE ....AVOID.”

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Posted 4 years ago

Dear Mr Edge Following on from our phone conversation this morning and prior correspondence, this review is contrary to the request to proceed with the servicing of your timepiece. Due to your concerns, we have now halted any work as agreed in our recent conversation. Regarding price, you were quoted £143 incl. VAT and this includes a full service of your timepiece, not just a replacement crown. A full service includes a complete movement exchange, battery exchange, case back gasket exchange, crown exchange, crystal glue check and renew, all bracelet screws checked, all spring bars checked and replaced, case and bracelet clean, re-seal and water resistance pressure test and the final test and timing test. We are confident that for a watch of this quality and the replacement of parts, RAYMOND WEIL provides outstanding value. As per our recent conversation we look forward to hearing from you. Best wishes RAYMOND WEIL

Posted 4 years ago

“The watch is great, delivery and customer service awful. Next day delivery wasn't next day. I was advised that it was to be sent Parcelforce secure service and signed for, so when it hadn't turned up a few days later we contacted Customer Service: it then transpired that a different courier had been used who delivered the watch to the wrong address and hadn't left any cards or advised anyone of this. I emailed and asked what RW would do the recover the undelivered watch and redeliver it to the correct address.... a wall of silence followed, from which I surmise that, as far as RW customer services are concerned, if they deliver your watch to the wrong address it isn't their problem, it's yours!”

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Posted 4 years ago

Hi Stuart, It was a pleasure to speak to you last week and discuss the situation surrounding the postage. We always use only tracked delivery via Parcelforce or Royal Mail, and on this occasion, Parcel Force had attempted delivery at the designated address twice before asking a neighbour to sign for it. We do apologise for any inconvenience caused by having to obtain the parcel from a neighbour. I understand this issue has now been resolved with our sales team. If you have any further issues with your timepiece then please get in touch with us on customerservice@raymond-weil.co.uk. We hope your son loves his RAYMOND WEIL timepiece, and we thank you again for choosing RAYMOND WEIL. Best wishes

Posted 4 years ago

Raymond Weil is rated 4.3 based on 103 reviews