We know shipping times are important to our customers.
There was an extreme circumstance that caused this package delay. We normally Priority Mail with a typical 1-3 day delivery time. 99% of packages are delivered within 3 today's to the customers region.
There was a Holiday (Veterans Day) as well as a 3 day delay due to the UPS plane crash that disrupted air operations. This caused some priority mail delay.
We hope our customer can understand the extreme logistical issues that were out of our control.
We offered the customer a discount on her next order if she wishes to purchase from us again. This issue was out of our control, but always we do whatever we can do to make things right!
Customer is correct, a very disappointing mistake on our part to send the wrong product.
I would react the same way if I was this customer as well.
We reached out to customer to work to make it right and make sure we don't have this issue in the future.
He's been a great customer!
James is right, this was a mistake on our part and we OWN it.
I would be disappointed if I was him as well.
We reached out to James and try and make it right. We're also working hard to not have any issues like this in the future.
“Rebel had the product I wanted at a fair price and beat the competition in shipping charges. Speaking of shipping, they had the product on the way and in my hands before I hit the pay button. Well maybe not that fast, but they wasted zero time getting the product to me.”
“Ordered bladder Peptides because they said 2 to3 business days for delivery. It took 25 days.
Asked for my money back and they just ignored me. After they knew there was a problem with the
shipping they sent a new order USPS snail mail.”
“I feel better, waiting to see if my blood work confirms that my kidneys are better. Taking a 2nd round, as suggested, after 4 months.
Also, excellent customer service - I place the order, and the product comes very quickly! Thank you,”
