Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 724 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

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Metrics

3.9

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

Location:

Nevis

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regency have shown efficiency and a great response time when dealing with our new membership and recent claim. Living in Asia for 10years they are frill free, organised, not pushy. Provide all the information needed to process everything easily, and not need to ask questions or chase up matters. I recently submitted a claim and within an hour was emailed with confirmation and payment acknowledgement. Super reassuring when living overseas. Very satisfied.”

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Posted 7 years ago

“Amazing service, been impressed with the service from start to finish. Same day response and processing time is impressive.”

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Posted 7 years ago

“After a really bad experience with my last health insurance company, I was delighted at how quickly I was reimbursed for all treatment. This was great service.”

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Posted 7 years ago

“Very pleasantly surprised at the ease of filing a claim, the speed of the service, and the rapid reimbursement. Thanks.”

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Posted 7 years ago

“I moved from my previous health insurance supplier to Regency in April 2017. The decision was due to continued escalating rates with my long term provider (of 8 years) in an already overpriced market. Regency's rate was around 35% less than I had been paying, I assumed this to be an opening offer and thought year 2 would start to see increased rates...I was very pleased that the renewal offer was almost identical to year one with only a minimal change so readily renewed. I submitted my first claim, for a wellbeing health check which is covered within the policy and does not effect your no claims, I was pleasantly surprised to receive confirmation of my claim within 10 minutes of submission! I have never received such a service from an insurer and certainly have no hesitation, based on my experience, of recommending Regency for Expats.”

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Posted 7 years ago

“Great proactive customer service. Speedy resolution of any claims. Every touch point with Regency has exceeded my expectations. Friendly, courteous and focussed on the customer. Excellent”

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Posted 7 years ago

“Prompt acknowledgement of receipt of health claims; clear communication of what next steps are; prompt follow up and advice of the outcome of claim review and amount to be reimbursed; timely refund and follow up by email to confirm it has been received. A very pleasant experience.”

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Posted 7 years ago

“I got a reply on a claim within 3 hours of sending the email - its been approved and processed.”

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Posted 7 years ago

“First year with Regency. And as a first experience (first reimbursment for out-patient expenses: blood tests and medical visit), I am 100% satisfied: reliable, efficient, professional-”

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Posted 7 years ago

“I was very impressed with the speed of processing my outpatient claim. Everything was handled very smoothly and efficiently via Email. Thank you!”

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Posted 7 years ago

“Regency is an easy plan to use, the customer service part of the service is great. THings happen quickly from arranging to making claims. My last claim was paid within 2 days of me sending it to them. I am very happy”

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Posted 7 years ago

“Always pay claims quickly and always deal with my queries in a professional reliable way.”

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Posted 7 years ago

“Absolutely fantastic. Regency insurance took me completely by surprise when I made a claim as they were so efficient. I submitted and got a reply from an actual person within an hour saying they had received everything. I then get a confirmation from them the next morning that the claim had been settled and the money sent.”

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Posted 7 years ago

“I am young adult, living in middle east. i am lazy person and work home, i was looking online insurance so i don't have to move around. i hate insurance companies in my city so far Claims was approved ASAP and even i had problem with money transfer they used another method! overall im satisfied and they deserve 5 star rating, if they keep this up i'd recommend my family and friends. im still the 1st test subject.”

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Posted 7 years ago

“I am very happy with the service provided by the Regency health insurance people. ALways on hand, always friendly and I always get my cliams processed very quickly.”

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Posted 7 years ago

“I took out full health cover for my wife and I in December. In January I was diagnosed with a hernia. I was nervous as it was so soon after purchasing the policy and I honestly expected some resistance. I forwarded all my medical history and I was delighted to be informed that I would be covered. I am very happy with the service as it delivered exactly as I was told.”

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Posted 7 years ago

“Entering my 3rd year with Regency and have found them to be a professional company with an extremely high level of service. Very friendly people doing exceptional work”

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Posted 7 years ago

“Great if you need international insurance cover. They look after me if I just stay local and even when I travel for holiday or even on business. The claiming process is really easy. I email them my claim, no need to post and I got reply same day, super quick.”

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Posted 7 years ago

“I took out a policy last year when moving to Canada. I did not have any need to claim for my first 5-6 months and when I finally did submit a couple of claims I was not sure what to expect. I was really pleasantly surprised by the ease of making claims, the friendly responses and the speed of claim settlements. Really excellent service!”

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Posted 7 years ago

“Have been using Regency as my health insurance provider for some time and tghey have always been first rate. Using their services has been easy, claims have been paid and they have a lot of knowledge of the different medical needs around the world. A definite recommend”

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Posted 7 years ago

Regency for Expats is rated 3.9 based on 724 reviews