“Terrible cashback service and bus quality
Today my husband and I have planned a wonderful day in Dresden but made a huge mistake buying the tickets for Regiojet buses there and back. The bus with departure at 10.30 a.m. got broken in Prague and we had to wait for another one for nearly half an hour. But it was only the beginning! The second bus got broken on a highway in the middle of nowhere between Prague and Dresden! The extra bus was promised to arrive in half an hour but only for passengers travelling to Berlin. Those who were heading to Dresden had no news at all. We had to spend nearly one hour and a half under the hot sun just on the highway near the bus. Finally, the replacement bus arrived and all of the passengers proceeded further. Fortunately, the route was still through Dresden and we managed to arrive just two and a half hours late! No big deal, really. We were promised full cashback but only in Prague in the ticket office where we bought the tickets. Note that the company has no office in Dresden so in fact you can get no information there (yeah, and no chance to return the ticket if your bus is late). Better ask in advance.
Way back to Prague at the same day was also fantastic. Our bus must have left the Dresden station at 7.35 p.m. In fact it happened almost an hour late. We were late to Prague by a bit less than an hour.
As soon as we arrived to Prague, we headed to the ticket office to get our money back at least for the tickets to Dresden (to say nothing about the ruined day). However, the representative of the company told us that "it was not her problem!" (c) and proposed to write a claim. We asked for an official confirmation of this position of the company from her. After that she finally made a call and checked the ticket number just to find out that we were supposed to get the cashback. Finally after the hard day and even harder night we have at least the compensation for the way to Dresden. As it was too nervous and overwhelming, we didn't even try to get the half of the price for the ticket back (46-90 minutes late bus means that you can get half of the ticket price back at least according to the colourful guides with ads and "company policies").
Just stay away from this company. We have seen tons of Flixbuses and others which were on time. Less nervous and timely trips.”
“Very bad service and very unpleasent staff, if you can't provide services let the people buy something to eat from counter, as nobody is coming to seats to offer if we want to buy something. Very disappointed.”
