“The Behaviour of drivers is absolutely unacceptable they’re very unprofessional always rude and also shouting from first point they see you no help with luggage and driver said to me I need to lift the luggage and put it inside the bus as it is heavy for him when I told him that they’re paid for this service he told me you don’t have to travel if you don’t like it and shouted at me I do not recommend travelling with this company”
“Už RegioJetom nebudem cestovať. Vlastne ani nedá cestovať. Keďže mňa z viedenskeho letiska ani nechcel zobrať. Lístok som si kupoval len u vodiča. Tým že ak by som mal lístok cez online, po meškaní letu by nemusel stihnúť bus. Takže oplatilo sa skôr osobné kúpiť. Mám ťzp-s preukaz, mal som na ňom aj napísané kam cestujem. Mám trochu hendikep s rečou. Aby to pán vodič mal ľahšie. Ukázal som mu a povedal kam cestujem. Pozrel sa na mňa, prstom ukázal na iný bus - Slovak lines, a povedal ,ten ťa zoberie. Nebolo nič zvláštne na tom, keby mňa tiež pokúšal posielať vodič zo Slovak lines späť k RegioJetu. Služby alebo čokoľvek iné nebudem písať. Len to že mňa sklamalo to že to bol slovenský vodič v RegioJete. Áno Slováci - slovákom nepomôžu niekedy. Človek sa nemôže ani domov na Slovensko dostať. Ja taxíkom nepôjdem. Chcel som kúpiť lístok osobné. Ale zarobiť si vodič nechcel. Nuž, ako chcel. Keby to bol český vodič, tak by to bolo iné. Ale to ako slovenský vodiči si robia zo Slováka somára. Môžu sa hanbiť. Mohol to myslieť dobre, ale nepomohlo mi to nejako. Keďže vodič zo Slovak lines mňa chcel poslať späť k RegioJetu. To by som aj zo Viedne aj pešo zašiel na Slovensko. Takže s RegioJetom už nikdy viac. Keďže nemá vodič záujem zobrať cestujúceho ani domov na Slovensko. Online lístok na iný bus si kúpim. Ale to iba vtedy, keď prístanem vo Viedni. To bude lepšie. Bude mi jedno že meškám napríklad RegioJet. Ani ľutovať to nebudem. Kúpiť si lístok online dopredu podľa mňa nie je dobrý nápad,ak by náhodou let meškal. Ale na RegioJet som si nikdy nekúpil on-line ani nebudem. Po zážitku, kde mňa slovenský vodič sklamal.”
“Scammers! They charge for services which they don’t provide in business class
The passenger acknowledges that any provision of advertised above-standard services, especially hot and cold drinks, snacks, steward assistance, Wi-fi internet connection, screen, newsletters, magazines etc. are above-standard services.
If these services are not provided during the journey, passengers are not entitled to compensation. Notice of the provision of the advertised services is given in the Contractual Conditions of Carriage, to which the client agrees when purchasing the ticket.”
“Worst train experience ever!!!
We traveled from Prague to Krakow (at least we were supposed to). No one asked us for tickets until we asked ourselves!!!
The heating in the compartment didn't work. We asked the conductor if it would work. She said that no!!! There was -2 outside, and it felt -2 inside too. We slept in our clothes and wrapped in everything we had. It was very cold!!!
Finally, we woke up in Rzeszów (2 hours out of Krakow). No one woke us up in Krakow! We asked the conductor how it could happen, and she just giggled.
Just avoid this company as a plague!”
“Worst train service in the world
This company is a joke. I used them a lot and I grown to hate them with passion.
I hope this company goes bankrupt soon. Trains are always late, sometimes by 2-3 hours, in the summer there is no A/C, and now they started emailing a couple of hours before my journey that my wagon is not gonna be running, so I should cancel my ticket.”
“Поїздка 13 листопада 2023 року
Потяг Прага - Перемишль (RJ 1023).
Вагон 9 немає опалення, так само холодно, як і на вулиці
Місця не відповідають купленим квиткам
Таких поганих умов та антисервісу ще ніде не бачили!
На жаль, RegioJet не поважає своїх клієнтів!”
“Chauffeur trés impoli arrogant et inhumain. Il ne parle ni Anglais ni Français. Mieux encore, les arrêts du bus ne sont pas affiches sur l écran comme c est le cas pour les autres bus.
J ai fait le voyage le dimanche 10 Aout de Bruxelles vers le Luxembourg. A un certain moment le chauffeur s arrête dans un endroit presque désert et dit: "we ara going to Luxembourg please take your seats" . Je suis donc restée a ma place croyant qu il va s arrêter prochainement au Luxembourg (par ce que là ou il s est arrêté il y avait au loin 2 bus en stationnement et 3 hommes en bas. Plus tard voyant qu il était encore sur l auto route je lui demande si on n'est pas encore au Luxembourg; Il s arrete net et me fait descendre de force ( il a été chercher ma valise et l a jetée loin derrière le bus). Je suis étrangere au pays seule, 64ans et il était 22H .Il faisait noir il n y avait personne et j ai paniqué. je ne savais même pas où j étais. Je lui ai proposé de payer le trajet, lui ai demandé de me déposer dans une station......RIEN .................Plus tard j ai fait une réclamation auprés de
regiojet mais pour eux et d apres le GPS le bus s est arrête (pas de problème s il ne s arrête pas à la station) ils disent aussi qu ils n ont pas a vérifier le comportement du chauffeur ?!? Je ne pensais pas que la vie des clients importe si peu. Merci.
Je déconseille vivement regiojet. A bon entendeur”
“We had the worst bus trip ever with your bus from Budapest to Prague! (Ticket no.: 9850820410)
Your personal is disrespectful, they give no information about the trip
And now we wanted to buy water on the bratislava stop, they immediately closed the door and they didn't want to open the door until we had to RUN BEHIND THE BUS!!!!
You're the worst bus company ever and I will make sure everyone will hear about our terrible experience!!”
“Great price but seats were cancelled 48 hours before departure. The only option they gave was a refund. Left us proper stuck in vienna. Disgraceful company.”
“I wouldnt even recommend this to my enemies.
Nobody should pay for this.
First route: London to Prague
2 break in 20 hours.
Rude drivers who dont speak in English
They said we dont take break because we are in late
I dont really understand why is this our fault but its seemed like the only solution was punishing us with riding for 8-10 hours without any break.
No toilet on the bus (well it didnt worked)
Garbage wifi
1 usb port with zero charging capability
No way to buy drinks or anything
2nd ride:Prague to Budapest
If its possible its even worse.
I asked the driver (who are rude and dont speak english AGAIN) about a break (at this moment we were riding 4 hours ago) and he said no break its not tourist bus (so what is this excatly?)
Than he said we will have 5 minutes in Bratislava
So in Bratislava I asked him and now he was aggresive
He shouted to me : NO BREAK ITS NOT TOURIST
So what the hell is this excatly? Bus to the jail? Because thats how we be treatened.
He was shouting with me like with a goddam dog front of every other passanger.
Im working as a concierge in London
10+years ago and let me tell you 2 things:
1: Never ever speak with a customer/passenger like this
2: I will do my best to make sure nobody will recommend this company in hotel industry anymore. Never ever.
This is literally disgusting. The whole service what you represent is pure garbage.
My ticket number is: 9291297583
I want my 100% refund”
“Very unreliable. It usually arrives very late and you cannot cancel reservation after the scheduled arrival even if you have to wait for another hour or more due to a delay.”
“Basically one of the worst experiences on a train, No air condition was turned on and when I complained to the team leader on the train he turned it on for 5 min and then turned it off on a 5 hour train ride with more 35 degrees Celsius outside.
They can afford to pay huge bonuses to CEO's but are not able to fix a air-conditioning ..... Seriously This represents a health hazard but apparently they are no concerned of peoples health, but this leaves them open to different law suits.
Whoever experienced this problems please write me and maybe we can gather more people for a case action lawsuit.
Expect more for your money and from the company, if they can't adhere then they should make room for companies that can”
“Do not book a bus from Regiojet out of Budapest. If you show up at bus station, there is no sign whatsoever about where their bus stops and loads passengers. There were a three other sets of tourists who missed bus. Once we realized that we were at wrong place, too late. No one spoke English to help. No refund because we missed bus. Most stressful part of our vacation! So frustrating”
“Terrible Customer Service 0/5
After dealing with a situation that has taken almost 2 weeks, I’ve called several times and even emailed the company. Unfortunately, I decided to purchase my bus ticket through the RegioJet website. After receiving an email confirmation to the correct email address from their payment partner, I patiently waited for a ticket that never came. This confusion not only caused me to miss my bus, but I ended up having to pay for a second ticket for my trip, after waiting at the bus station for several extra hours.
At no point was anybody sympathetic to my situation. Each time I called I was informed to “wait” and that my refund will be processed immediately. Finally, I emailed the company and got a very nice “The fact that the passenger enters the wrong e-mail and it is not delivered to the e-mail he wanted is not our fault. From our the ticket was sent to the e-mail address you entered.”
To reiterate, I clearly entered the CORRECT email, since I received a confirmation payment from PayU (their partner).
Honestly, don’t waste your time or your money on this terrible company. Pay the extra few dollars, because if anything goes wrong (literally anything), they will not help you out in any way, shape, or form.”
“I took the train from Prague to Budapest, RJ1031, I was in coach number 3, which is supposed to have unlimited hot drinks included. However everytime I asked for coffee or hot water I was shouted at and rudely refused. Not the right way to treat a passenger especially one from another country.”
“Used Regiojet from Karlovy Vary to Peague. Ticket collector refused to sell me a ticket despite having lots of time. He would not change the time (my ticket was for 8pm), saying it had to be done online only - which was not true according to a Regiojet driver. His reaction...............he just laughed. Absolutely despicable behaviour. My friend was left in tears as a result of his comments.
He even gave me a sarcastic thumbs up as the bus left the station. Disgusting behaviour from a small minded, lazy and basically creepy man who was too scared to give his name. I took pictures of him as he cowered on to the bus refusing to let me ask the driver who looked bewildered
Shame on Regiojet for employing someone not interested in people or customer service.
Disgraceful and a shame for the good people that work for this company. He lets you all down”
“I waited 2 hours to get any staff member to notice me as I wanted to order some coffee. As the other people where finishing their food and coffee as an english speaker i was totally blown off by the stewardess when i finally got her attention. Later i went up to the room they serve food from and they litteraly closed the door in front of my face. Also nearly nobody speaks communicative english. The toilets are flooded and do not work on the both trains i took. DO NOT RECCOMEND ABSOLUTELY TERRIBLE SERVICE”
“We travelled from Budapest to Prague during summer - July 2022. This is a 7 hour trip. There was no air conditioning and it was highly uncomfortable (30+ degrees). I do not recommend.”
“The worst experience! I think this company is a scam! They said theres gonna be a delay of 20 mins. I waited for more than 2 hours still no bus arrived. I had to change all my plans, now I dont have a place to stay for the night. I’ve paid for my accomodation for 2 nights already now I have to pay more. I booked return ticket with them as well but I dont trust them anymore I might miss my flight if I still go with them.
Don’t ride with RegioJet!!!!”
