Reliable Education Reviews

Name: Reliable Education
Address: 3/11 Hutchinson Street, Burleigh Heads, QLD, Australia
Rating: 4.90

4.9 Rating 230 Reviews

99 %

of reviewers recommend Reliable Education

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support@reliable.education

Location:

3/11 Hutchinson Street, Burleigh Heads, QLD
Australia
4220

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a few things to say. I definitely regret to have joined Reliable Education based on their propaganda used in and out and I believe it is not what they really entail for their customers at the end of the day and their customer follow up is not up to standards. Shortly after I joined reliable education I became a single dad. After several attempts trying to finish up the first module more and more commitments appeared in front of me which made me come to the realisation that I will not able to complete the course due to my extreme change of circumstances I reached out to Reliable Education to discuss refund options and I explained the situation that I am currently at is not easy at all, I wanted to come to an agreement to at least get charged a percentage of what I've paid and get the remaining refunded just to be fair I was not asking for something out of the extraordinary. I was not able to get any assistance and was just pushed back several times by their customer support and my case was not escalated at all, they showed no empathy nor sympathy towards my situation as a single dad going through financial hardship and struggling throughout this pandemic, they had no intentions of helping out or even to get a different opinion of someone from a different field, they did not try to even relate to my situation they just brushed me off several times and it is quite hard to believe such a reputable company carry on like this. I was happy at first when I first signed up because they were very supportive throughout the sign up process but when it came to customer assistance or resolution they were zero to none I believe a business as reputable as this should not be carrying themselves out like that and push their customers away with no resolution or even show the slightest of empathy. they did not follow suit or try to remedy my situation. I've barely watched a module and they can see that I have not been able to use the course for all this time and they did not care about it and just decided not to help me any further and leave me dead in the water with no replies to my emails, and bringing up excuses like, we are extremely busy or we are getting things ready for a summit that is why we haven't replied to you in weeks. Who says that to customers, obviously the businesses who only care about their sale process but not the after sale. I find this utterly sad and disappointing to have to go through all this.”

Helpful Report

Posted 2 years ago

Hi Sergio, thank you for taking the time to write out a detailed review of your experience with us and we're sorry to hear that we have missed the mark in your case. Firstly, integrity is at the core of our DNA and our commitment is to set the right expectations upfront on all aspects relating to starting and building an Amazon business. We take extra care to inform all students of our refund policy and what is expected from them when they join our community, and what we offer when it comes to customer support. Which we are happy that we fulfilled in your case. After a few instances of students copying our content, and canceling their accounts months after joining Reliable Education we tasked our support team to be stricter on refunds and to protect our intellectual property, as we are a company that relies on our IP remaining safe and available only to our students. Your refund request, which came 5 months after becoming a student, was therefore treated as suspicious and not covered by our guarantee. Even though you requested a proportionate refund, in our eyes all of our content could easily have been consumed and even distributed by that point. As a business, we cannot have a policy that allows refunds to happen so long after a purchase was made. That just isn’t how companies that have intellectual property to protect can operate and succeed. It is very different from selling physical goods. That being said, we always want to judge each request for a refund on its own merits and realise that we can’t have a one size fits all attitude. After reviewing with the team we believe that our policy was too strict in your case. So we have followed up with you by email with a resolution that we hope you’ll be happy with. Usually, we would have spotted a case like yours and taken action, but your request came in at an extremely busy time for us and it slipped past without a proper review. That’s something that we will rectify and make sure that each case like yours is flagged to be reviewed by the management team regardless of when it comes in, so we can try and make sure that this doesn’t happen again. As we always want to be supportive at challenging times like these. Thank you again for flagging your situation to us, and we wish you all the best in the future.

Posted 2 years ago

Reliable Education is rated 4.9 based on 230 reviews