Remarkable Outdoor Living Reviews

Name: Remarkable Outdoor Living
Address: 1001B Pacific Highway, Pymble, NSW, Sydney, New South Wales
Rating: 4.47

4.5 Rating 19 Reviews

100 %

of reviewers recommend Remarkable Outdoor Living

About Remarkable Outdoor Living:

Remarkable by name, remarkable by nature. From stone and concrete to beautiful natural wood, Remarkable outdoor furniture brings beauty to your outdoor space without breaking the bank.

With 20 years of expertise in outdoor furniture, Remarkable Outdoor Living reflects our commitment to quality and value.

Visit Website

Phone:

1300296505

Email:

online@remarkablefurniture.com.au

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Remarkable Outdoor Living 5 star review on 27th November 2024

Anonymous

Remarkable Outdoor Living 5 star review on 10th October 2024

Murray H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We are extremely disappointed in the service received by the Maroochydore store. We were quoted 2-3 weeks delivery on a table that was only coming from Victoria to Queensland, we needed it before Christmas and before we travelled overseas, it actually took over 5 weeks to come into the warehouse and we were then told they needed a weeks notice to get it to the store for pick up. We were unable to pick up the table when it actually arrived as we were already away and the staff were very rude when we told them they would have to hold it until we returned. When we went to pick up the table it was on the paperwork emailed to us, to collect it from Dock C. Which, when we arrived at Dock C were told it was unmanned and we had to carry the table ourselves, from the store through the shopping centre and out to the loading dock, they did offer us a small dolly to to help us!! Fortunately my husband was with me…….. but it was absolutely ridiculous that we, as customers, were not told this was the process ahead of time and that we had to move and lift a heavy table by ourselves, through the shops and out to the dock. What would they have done had I turned up on my own to collect the table? I will certainly never purchase again from this store, the staff were rude and having to carry your own furniture through a shopping centre and out to the loading dock is ridiculously bad service.”

Helpful Report

Posted 1 year ago

Dear Jackie, First and foremost, we want to extend our sincerest apologies for the frustration and inconvenience you experienced with your recent purchase at our Maroochydore store. After thoroughly reviewing your concerns with our Maroochydore store manager and the team, we acknowledge that the service you received did not meet the high standards we set for ourselves. We understand that the delay in the delivery of your table, especially during a time-sensitive period like Christmas, was not only inconvenient but also fell short of the expectations set during your purchase. We also realise that the communication regarding the pick-up process was not as clear as it should have been. We agree that customers should be fully informed of such processes in advance to prepare accordingly. It is evident that this lack of clarity led to further dissatisfaction, for which we are truly sorry. We are taking steps to improve our processes, including better communication about delivery times and pickup procedures, and reinforcing our staff training to enhance customer interactions. As a gesture of our commitment to making things right and as a sign of goodwill, we would like to offer you free delivery to the same suburb as per your invoice, should you choose to shop with us again. We hope this will demonstrate our dedication to improving your shopping experience with us. Thank you for bringing these issues to our attention, and we hope to restore your faith in our store.

Posted 1 year ago

“They charge $99 for shipping, then ship the wrong item, don't check if the customer is even available on the delivery day they've unilaterally chosen, and then when they arrive with an item missing they offer no compensation. The least they could do is refund the shipping fee considering they didn't deliver the correct item. Other brands offer much better customer service.”

Helpful Report

Posted 1 year ago

Remarkable Outdoor Living is rated 4.5 based on 19 reviews