“I ordered a 4yd skip for 14th May which arrrived on a large truck unable to get in the drive despite the fact that I had explained the drive width wasn’t really wide. I assumed then that I would have to settle for a 2yd skip as I was told you didn’t have smaller trucks so had to settled for that although I knew it would never be big enough. A smaller truck organised by REM arrived the following day from a different company and the man who delivered it said a 4yd skip could easily have been brought in. Why didn’t Rem simply change trucks and redeliver? Rem have charged me £393 for a 4yd skip and say they will not reimburse me as the balance will pay for failed delivery on 14th! Why should I be paying nearly £200 for a failed delivery? I don’t know who I spoke to originally but I definitely told her about the drive size as it is an issue for very large vehicles and I wasn’t expecting such a big one to arrive. I have found the service very poor and stressful and I will never use you again. I am a 83 yr old woman and your customer service bad.
Paying upfront too is unacceptable when there is no proper redress.”
“My experience with REMwaste.com - http://www.remwaste.com/ - was unfortunately very bad for many reasons as follows and would recommend AGAINST working them:
1) The quotes provided on their website cannot be relied upon. They changed the quote on multiple occasions after it was too late for me to cancel. Extremely unprofessional and lacking decency.
2) They promised a three-day turnaround and to arrange parking approval with the local council. They did not deliver on either promise. This resulted in me incurring substantial costs.
3) They got fined and wanted to charge me for the fine.
4) They did not proceed with a promised refund.
The incompetence was rife and I would advise not to work with them. Terrible terrible service and awful competence.
BAD BAD BAD”
“Have used other skip hire services in the area before this one, but haven’t gone back since. Arrived and picked as agreed, was helpful clearing out rubbish before we moved house, highly recommend!”
“Clear communication from staff at all times and skips provided fit job perfectly, wasn’t overloaded or too big for what I had. Drivers showed up at agreed time and when I called to say it was ready to be collected he was back out to pick up very quickly.”
“Excellent communication, friendly staff and good prices on skips. Was shopping around for a reliable company to come onboard for a project and glad to say, Remwaste were fantastic. The drivers didn’t pull a foot wrong the whole three weeks so will be engaging from here on in.”
“All of the reviews here are spot on. I am going to recommend Remwaste to my family. The customer service was great! I will hire a skip again in a month when I have another job to do.”
“The team were very helpful with choosing the right size skip (recommended a smaller one when they could have easily pushed for a bigger one). They also advised me about how long I’d need the skip for - can recommend this company!”
“Majorly impressed by the overall operation. Required a quick turnaround after some border walls collapsed during a rebuild – guys were excellent and turned up on time as was required.”
“Remwaste got the right size skip I needed within a few days of my enquiry. Competitively priced and just a quick phone call to arrange its collection. Would recommend and use again”
