Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

RentalCover.com Reviews

4.0 Rating 436 Reviews

77 %

of reviewers recommend RentalCover.com

Company Reviews

4.0

Based on 436 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does RentalCover.com deliver?

Customer Service

How can I contact RentalCover.com? How quickly does RentalCover.com resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of RentalCover.com.

Visit Website

Email:

agency@rentalcover.com

Got a Question?

Ask a question regarding RentalCover.com

What's your name?

What's your email adress?

i have had a problem with the rental company regarding your policy. It was just for a week hire but I think there may be something wrong my end. How do I contact you, i have no address, no phone number, no e mail and your chat programme isnt available any more .

Asked by Christine Kremner (1 month ago)

does it cover fox rental car? booking.com is trying to sell me this insurance.

Asked by jay (1 month ago)

order 734245878 hiundy tosun suv it is 4 or 5 doors. it is very important for me because i carry a baby. thank you

Asked by joseph eylon (1 year ago)

Where can I find your contact details - email and phone number? There is no contact page or online chat on your website.

Asked by Ric (2 years ago)

Does rental cover offer annual insurance??

Asked by Iainmorrison (2 years ago)

Hi Iain, Thank you for contacting RentalCovercom and please be informed that we've stopped selling our annual policies for a couple of years already. Please contact us if you have any further questions. Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (2 years ago)

Does Rentalcover.com provide an annual rental cover??

Asked by Iain Morrison (2 years ago)

Hi Iain, Thank you for contacting RentalCovercom and please be informed that we've stopped selling our annual policies for a couple of years already. Please contact us if you have any further questions. Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (2 years ago)

What is the company that we will be renting from

Asked by Victor (2 years ago)

Hi Victor, Thank you for contacting RentalCover.com We're only the insurance provided of your rental vehicle, in order to check your rental vehicle return details, please kindly contact your rental vehicle booking company or platform. If you have any further questions regarding your rental vehicle insurance, please kindly provide your policy reference number (XXXX-XXXX-INS). Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (2 years ago)

I purchased coverage with RentalCover via Booking.com well over a year ago. Since then my rental has changed four times, in each case because Alitalia cancelled my flights. The last time I wanted to add one day to a 23-day rental. The new cost was $100 more. I sent an e-mail asking why one extra day would cost so much. They responded with a link to a case number. The link required my password which I didn't know. There was no 'I forgot my password option'. I wrote back several times and did not get a response. Now on the RentalCover website my account shows that my former policy is cancelled, and that the status of my account is 'Quote'. I want to completely cancel the policy and get a refund. How can I do that?

Asked by Mark C Mueller (2 years ago)

Dear Mark, Thank you for contacting us. We've located your Full Protection policy that was booked via our partner Booking.com but as per your request, Booking.com cancelled your policy. The other policy (the one you said with one day longer) is our direct policy and it's a different type of policy, it's our CDW policy, hence the premium is calculated differently. From our system record, we can see you signed in to your RentalCover.com account successfully. So, we're not sure which link you're referring to that you couldn't access. For customers RentalCover.com accounts, the customer just needs to sign in with both their email address and any previous policies reference number including quotations with the format XXXX-XXXX-INS. If you have any further questions, please kindly reply to any of our email messages and we'll get back to you accordingly. Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (2 years ago)

I dont know anything about my reservation dont have at all approved booking

Asked by Asher Hakmon (2 years ago)

Dear Asher, Thank you for contact us. We've located multiple policies that associated with different email address having the same name with yours, hence, we're not sure which one is your account. In order to find out your rental reservation, please kindly contact your rental booking platform which is our partner as we're the insurance provider that partnered with your booking platform. Or if you can provide us with your contact details, the rental booking reference or our policy reference, we'll be able to provide more details on your request. Thank you for your understanding, The Team at RentalCover.com

Answered by RentalCover.com (2 years ago)

I rented a car via booking and they proposed rentalcover insurance, I accepted the cover and expected to pay for it when I pay for the car when I take delivery in Helsinki. However immediately my credit card was charged by Rentalcover, but I got no confirmation for the insurance not can booking find anything on their system, I spent hours trying contact anyone for help or to get an answer. I am disappointed, and just saw the reviews of the last few customer was not great, so I am considering to cancel and call my bank to dispute the credit payment which I did not authorise for rentalcover. Unless I get this clarified immediately. Kindly note again, Booking told me that they do not have any trace of the insurance since it was charged directly by rentalcover. Please guide me urgently.

Asked by Fauz GATABY (3 years ago)

Dear Fauz, Thank you for contacting RentalCover.com We've located your policy which purchased via our partner Booking.com while bundling with the rental booking. We've also confirmed our policy confirmation email successfully sent to your Gmail and viewed shortly after the purchase. If you have any further questions, just simply reply to the policy confirmation email (or any of our email messages). We've sent the same from another email separately. Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (3 years ago)

I took insurance with Rentalcover.com for my rental car in the UDA and I hit the wall while parking the car. The rental company (National) is asking for a claim # from Rentalcover but I am unable to find the claim number. There is no easy way to contact customer care and I am not sure what should I do here. Can anyone help, please?

Asked by Puneet Ruparel (3 years ago)

Hi Puneet, Thank you for contacting RentalCover.com We can see you've submitted your claim successfully and now is with our Claims Team, they will get back to you accordingly. Many thanks, The Team at RentalCover.com

Answered by RentalCover.com (3 years ago)

I had cancelled my rental and I am trying to get a refund. There is no contact phone or email

Asked by TINA SANCHEZ (4 years ago)

Hi Tina, If you purchased our policy together with your car booking, the policy should have been cancelled at the same time you cancelled the car booking. It this wasn't the case, please contact the online website you made the car booking with and they will be able to help you. Unfortunately, policies purchased via our partner's website cannot be cancelled by us directly. If you have any question or need to contact us, please reply to one of our emails and we will answer you shortly. Thanks!

Answered by RentalCover.com team (4 years ago)

I am planning rent a car in Vancouver for 42 day and considering using your company, Having read all reveiws I am unsure about uses Rentalcover.com I have had many retells US, CANADA, GREECE, SPAIN & UK away got cover the the rental company, never had to claim. What assurances can you offer me? I am renting via Enterprise, will they be accepting of your policy, do I get a certificate from you if i purchase your policy? I take it I need NO other cover CWD etc.?

Asked by Graham (4 years ago)

Hi there - thanks for the question. We would happily insure you! Our policies cover any rental vehicle around the world and apply to all rental companies. We aim to cover the full body of the vehicle that you rent in case of accidents, theft, vandalism or other damage. Once you complete the purchase of our insurance, we will email you the certificate of insurance. For rentals in Canada, we have different types of policies, depending on the country of residence of our customers. If you wish to get more details about our policies, please send us an email at support@rentalcover.com with your country of residence and we will be happy to tell you more about our offers.

Answered by RentalCover.com (4 years ago)

So I have a car reservation in Christchurch for March 8-12. Does your Insurance cover the rental car and cost of repairs to any damages to others? I have a clean driving record and want to make sure your insurance is as good as Thrifty counter.

Asked by Sandy (5 years ago)

Hi there - thanks for the question. We would happily insure you! Our policies cover any rental vehicle around the world, including NZ, for about half the price of the rental companies, and with many extras that arent covered by the rental companies such as the administration, towing and loss of use fees that rental companies apply. Have a great trip! . Cheers, Craig

Answered by Craig (5 years ago)

Oh one other thing. In NZ there is a government program that covers third party liability, however rental companies sometimes add “third party” charges to your bill if there’s an accident involving another vehicle. Its a highly questionable tactic, but we cover it for renters regardless. Our policies are “full lrotection” with no excess so you won’t be out of pocket.

Answered by Craig (5 years ago)