“BEWARE!!!
I got scammed. I registered with rentola with initial subscription of 1€. However the next day I could not find any apartment details and I wrote them a mail immediately indicating that I am having problem in my subscription. They replied after 7 days after automatically charging €39 only to let me know that I created subscription on rentola.de not rentola.com.
I strongly advise not to proceed with rentola if you wish not be be stripped of your hard earned money.
AFTER 7 DAYS THEY WILL TAKE €39 FROM YOU!!!
Thank you.”
“I can confirm it's a scam how they trick customers with conditions written so small making them hard to see. They send you plenty of marketing emails with different numbers to use freely their platform, to actually realising that they charged with that amalgam of emails spamming.”
“They tried to take money from my account with no authorisation and now they send me emails that I have to pay an outrageous bill and if I don’t, I will be turned into dept and it will grow.
STAY AWAY”
“Initially they ask us register with 1 £ after a week they will deduct money 35£ without our knowledge. We can't call to the customer care service and they won't respond to our messages. Such useless company is this, completely disgusting....”
“Absolutely disgusting
Absolutely disgusting. I do not know how this company is even allowed to operate. I paid £1 for a subscription, then cancelled it the next day. A week later they attempt to take £35.00 from my account. My bank recognised it as fraudulent and stopped the transaction. If the bank recognises Rentola as fraudulent then there is something seriously wrong here.
I emailed them to make a complaint, then got a response from "Nina" who told me I have an active account,when I do not !! She then tried to act as if she was doing me a favour by "cancelling " my account for me even though I cancelled it after 1 day. Avoid this site like the plague ! It is a scam !”
“Been charged £35 for absolutely nothing I was looking for a rental property and paid £2 then the £35 was taken from my bank I am 79 years old and homeless, I must have pressed a button on my iPhone not realised what I had done , proper scam.”
“This whole website is a scam. You pay a premium of 1 euro to be able to contact landlords but then this feature is never made available to you. They do not respond to any of your emails and when you try to cancel your account it does not allow you to. THEY WILL KEEP ON DEBITING MONEY FROM YOUR ACCOUNT!!!”
“Rentola is a scam! Beware of their trickery and misleading advertising. You will never find a property there. Never ever subscribe for trial they will charge you £35 after few days without warning. Customer service sucks!”
“Absolutely useless. I didn't even get my property from them. Better to use Zoopla/Rightmove, plus they are free. Rentola will just suck money out of you. No reminder before trial period ends, so of course people tend to forget and the next thing they know is that £35 being deducted from your bank. I'll never go back again.”
“READ T&C of this service, THEY DO NOT TAKE HOSTAGES. Your pay 1 pound now, YOU PAY 35 POUNDS ONE WEEK LATER (no reminders or warning).
They have the grace of your favorite parking fine enforcing company: it is your responsibility to cancel and they (literally) do not care.
BTW, they promise response within 24 hours. In my case it was 4 days.”
