“This is to express my grievance to whoever concerNed regarding my washing machine repair.
I called up your reputed company to check my machine and I got the technician on the second day ie. on 15 Jan.21.
He took the parts and came back after 11 days and said the PCB is not o/o and is replaced.
He gave me the bill for Rs.4800.as per RW/A/26012021/6504.
However the machine did the same problem on the next day again and I called up the technician again and he said to call the Samsung company.
Of course I had no other choice and called the company. The technician came and checked the machine and said, probably it's the PCB and the existing one was not a new one as your said he replaced.
The Samsung technician went back and came, after 5 days with a new PCB and replaced and I had to pay for the PCB.
I realized that your technician played game by fooling me.
I cannot accept this from your type of service company and you would atleast refund my 4800 rupees.
Awaiting your earliest dicision in favour of your customers support.
Thank you.”
“This is to express my grievance to whoever concerNed regarding my washing machine repair.
I called up your reputed company to check my machine and I got the technician on the second day ie. on 15 Jan.21.
He took the parts and came back after 11 days and said the PCB is not o/o and is replaced.
He gave me the bill for Rs.4800.as per RW/A/26012021/6504.
However the machine did the same problem on the next day again and I called up the technician again and he said to call the Samsung company.
Of course I had no other choice and called the company. The technician came and checked the machine and said, probably it's the PCB and the existing one was not a new one as your said he replaced.
The Samsung technician went back and came, after 5 days with a new PCB and replaced and I had to pay for the PCB.
I realized that your technician played game by fooling me.
I cannot accept this from your type of service company and you would atleast refund my 4800 rupees.
Awaiting your earliest dicision in favour of your customers support.
Thank you.”
“Really good service. Had to order parts but still fixed within a couple of days. Was kept informed all the way throughout. Engineer was friendly respectful and efficient. Would use this service again”
