“The cashiers at the Reserved store in Munich, Marienplatz, especially one of the women on the ground floor, were extremely rude. Her behaviour was hateful! This is a perfect example of completely wrong customer service. I will never go to Reserve anywhere else.”
“Nepotpun paket,moram da vratim ceo paket,da dam broj računa,koji ne zelim da dam.A jednostavnije bi bilo da oni zbog svoje greške pošalju deo koji nedostaje u paketu.”
“Naručila džemper,stigao je bez kragne,sto je ne žele da pošalju kragnu tj deo dzempera,nego moram da vratim celu porudžbinu,kao da sam ja pogrešila.Ne snose odgovornost za svoju neprofesionalnost.”
“Dupa ce cumperi pe reserved.com si platesti cu cardul, iti dau o data de livrare, apoi primesti email ca se mareste data de primire cu mai multe zile, primesti produse defecte cu gauri/retur, daca le scrii sa faci reclamatie nu iti raspunde nimeni din Romania, folosesc mesaje automate si boti, nu au respect fata de clienti, nu trateaza serios reclamatiile, nu te ajuta! Nu comandati produsele lor slabe calitativ de pe reserved.com Nu recomand! Sunt hoti!”
“Customer service is made of automatic responds and bots. After almost a month of returning items I still don’t have my money back or any message from the store answering my question about when will it happen.”
“W Reserved w Zielonej Góry zatrudnia się niekompetentny i bez kultury osobistej personel. Panienki traktują klientów jak zło konieczne. W słowniku tych panienek nie występują słowa: proszę, dziękuję, przepraszam. Są ordynarne, nie potrafią liczyć, a klientów traktują jak złodziei- zwłaszcza w momencie, kiedy same próbują okraść człowieka przy kasie.”
“Παρήγγειλα το προϊόν και εκτός που άργησε παραπάνω από 8 ημέρες δεν ενημερώθηκα ποτέ για τη πορεία του προϊόντος μόλις έφτασε μου ζητήσανε 28 € επιπλέον για να παραλάβω . Απαράδεκτη !! Και η συνομιλία με το κέντρο !! (Αλλά ρωτούσα αλλά απαντούσαν )Δυστυχως στο τέλος μου ειπαν (εντάξει δεν έγινε και τίποτα ) Δυστυχως !! Με κορόιδεψαν δε με ενημέρωσαν ποτέ για επιπλέον χρέωση !! Και ούτε ποια κούριερ έχει το δέμα !! !! Λυπάμαι !! Απαράδεκτο !!”
“I paid for an online order and after 2 days my order was canceled without any explination. I didn't received my money yet. All the products I bought are not available anymore. I recommend not to buy from online and avoid such unpleasent situations with no money and no clothes. I don't recommend the online shop.”
“I placed an order through the website. According to the info there, you can return things FOR FREE through the DPD courier service. The trick is the courier service is not DPD; it's GLS (not the best client service). You have to choose the day from Monday to Friday, you can not choose a time slot, and the courier won't let you know when he or she will come to take the package. So, the idea is, you have to be at home the whole day and waiting for the courier, even if the pick-up point is actually in the same house. Otherwise, you hate to pay for a return by using normal post.
Oh, and of course, you can't just return that package to the offline store.
Obviously, you can not find any of this information on their website, only suffer from the most awful experience ever.”
“Such a fast and easy transaction. Product was exactly what expected and more. Very good customer service every time I go there keep the good work up.”
“Everything is fine, as always. I had a complaint, but it was dealt with immediately and to my utmost satisfaction. I always order from you because the selection of fabrics is unsurpassed. I can only recommend you.”
