“Tried for several weeks to contact the sales team to ask a simple question.. is it non stick. Tried chat, email, and phoning several times. Everything was ignored and I was on hold for ages every time. The product went out of stock. When I finally got through, I had no apology and the woman had a bad attitude when I mentioned it. Made me look into reviews, and found I’m not the only one with bad customer service experience. Taking my money elsewhere, as there is a high amount of unemployment and simply no excuse for hiring staff with bad manners now.”
“Terrible customer services. I ordered 10KG of 2 part antislip decking paint. I followed their exact instructions to the letter which they provided and is also on their website. I'm a stickler for doing things right.
Pour 100% of your part B tin in to your part A,
Mix components together for 1 minute using a drill & paddle,
then pretty much paint. Two boxes where delivered. So I opened box one and followed their instructions with the two tins. When I opened box two there was an extra tin in their of anti-slip agency which was completely missing from box one and mentioned no-where on their webpage or instructions which they supple (you can imagine my horrification). I immediately sent an email and got a response from Kierra to date this was on the 20th April 2020 (its now 26th May) and now my emails are continually being ignored 4 emails sent since and had absolutely nothing back in return. I was really wanting to get this sorted by way of a discount or something or something else but nothing and completely blanked. This is honestly terrible customer service. I never really feel the need to complain but in this instance it's completely unacceptable when you have an easy going customer trying to sort things out and you get no reply.”
“Send the wrong colour and not accepting return.. ruined my patio... useless customer service.. avoid buying...can someone say the photo attached is dark grey..”
“Advised to buy outdoor paint by advisor - paid a fortune and it lasted 5 mins! Tried to get customer services to look into this but they were rubbish - don’t bother with this product !”
“We have ordered shiny - high gloss epoxy paint - the Showroom Epoxy Resin Floor Paint from this company but effect if worst than you would ever expect instead of high gloss we ends up with very porous effect !!! when I compared other products I realized they probably mixed up and sold us anti-slip or garage paint but they wont even reply to my written complaint , we called I was told this is all our fault and wrong floor preparation !!! Can you believe it ?
Our concrete floor has been polished prior up to 200 grid diamond bounded pads , extremely smooth already and shiny , we wanted the paint on top to have an ultra shine effect and took care of everything during preparation in almost surgical grade . Now going for charge-back as the only option left which is the shame indeed. By the way this is not our 1st time experience neither with polished concrete nor epoxy paints but definitely the worst . VERY DISAPPOINTING especially they after sales support , well bellow standards”
“Terrible product even worse customer service.
I purchased there heavy duty anti slip ramp paint (specified by there technical team )and had two painters working nights to get the areas painted before a restaurant opened the following afternoon.
It stated 30m2 coverage we got about 4m2 on top of that the client wanted a slate grey what we got was more of a light grey with a tint of blue.
I had to pay for the labour that evening plus the tin of paint that got applied even though we had to get another paint and re apply the following day. I did get a refund on the used products but Resincoat charged me for the return.”
