Reverb.com Reviews

“ I purchased an instrument that is literally unplayable, and they refuse to issue a refund. This is unacceptable. They should not list items as “professional” that are unable to be used professionally and respect the opinions of professional musicians. ”

“ The seller rejected a refund, and Reverb is avoiding the Refund by repeating the request for the videos. ”

“ Then I bought 2 Symetix Comps and neither worked and the seller flat out refused to take a return and refund. ”

“ The last two products I bought from them were not working in the most recent one it was useless. I couldn’t believe it guys anyway I would deal with them anymore. I have some money credit there. I’ll spend it, but I didn’t even want to refund on my most recent item that’s how aggravated I was with these people. I think it’s the worst company in the world and if it’s not the company, it’s the people they allowed to use it. ”

“ He said he had purchased shipping insurance and that I need to contact support I contacted support and giving me the option to get it repaired at their expense or $75 off the purchase correct me if I’m wrong if the amp was insured, why am I getting the runaround on getting a refund from the the seller and reverb when it was an insured product and reverb also ensures all transactions which they do not. ”

“ I’ve been having trouble in getting a refund. I wasn’t aware that I had to pickup locally. They are in Mississippi and I’m in CALIFORNIA. I asked for a refund. Their customer service is terrible. We time I enter the chat they hang up. I then have to explain myself all over again. ”

“ They charged $62.13 for a shipping label. Yes $62.13 !!! Then I didn't use it because the shipping cost was too high through the company that they use. Now they won't offer a refund ,only statement credits which I won't use because I will never do business on their site again. I don't recommend using their shipping services. They also do not have customer service phone number, only support through texting and email.... ”

“ Poor customer service. Was unable to get a refund for a musical instrument that did not work properly. Very frustrating. ”

“ Item arrived broken, been in the process of getting a refund for two months thus far despite full proof. The website seems to favour the seller in these situations. I am having to wait while the seller files a claim with the courier as opposed to sending the item back to them first and receiving a refund. ”

“ Tried to use credits, then waited for a refund because the item was out of stock. ”