Revive Financial Reviews

Name: Revive Financial
Address: Australia, Australia, Queensland
Rating: 4.93

4.9 Rating 2,647 Reviews

99 %

of reviewers recommend Revive Financial

Company Reviews

Metrics

Info

4.9

Based on 2,647 reviews

Shipping & Delivery
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Revive Financial:

Personalised Help with Debt
Whether you’re struggling with personal or business debt, Revive Financial and our team of specialists can breathe new life into your financial situation.

We understand financial debt management can be tough and stressful, especially if you’ve already fallen behind on repayments and are struggling to pay even the minimum amounts.

At Revive Financial, we help you face your personal or business debt head-on to take back control.

Visit Website

Phone:

1800 534 534

Email:

info@revivefinancial.com.au

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They were very helpful and made the whole process so easy”

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Posted 1 year ago

“Tayla was very helpful and understanding. Quick response by phone and email.”

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Posted 1 year ago

“Very good n fast.professinal services.”

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Posted 1 year ago

“Shanel has been amazing and so helpful.”

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Posted 1 year ago

“Really difficult to admit you are in financial difficulty and even harder to ask for help. From my first phone through the whole process Revive Financial have provided professional and compassionate support. Would highly recommend their exceptional customer service.”

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Posted 1 year ago

“Ease of use and any issues queries quickly resolved.”

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Posted 1 year ago

“Georgia has been amazing. I have felt a weight lift off my shoulder and I couldn't be more grateful for the guidance and support I've been given.”

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Posted 1 year ago

“Over the past 5 years, I have felt the team so easy to deal with, all my enquiries or asks are addressed quickly and I love being able to track my progress in the app! Ruth has been so helpful over the past few months, always prompt with my support requests and so easy and friendly to deal with, the service she has provided has been consistenly amazing and her caring nature makes it comfrotable for me to ask for help when there were changes to my circumstances. I am making my last payment today and I am thrilled that Revive was able to get me to a position where I am now debt free and my credit file is in the best position I've ever been in.”

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Posted 1 year ago

“Fantastic! The team make you feel welcome in this horrible time in your life. I can stop worrying now and start to enjoy life again! Thank you”

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Posted 1 year ago

“Allee and Ruth have been incredibly helpful and diligent throughout this whole process. She was able to answer all my questions in a timely and informative manner and I couldn’t have been happier with her service - Thanks Allee and Ruth. You guys are the best”

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Posted 1 year ago

“Tayla was extremely professional managing my solution. At no time was there ever any judgement. I wish I did this yrs ago. Finally feel like light at the end of the tunnel.”

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Posted 1 year ago

“The administration team has made the process to arrange the agreement very clear and have been really supportive and helpful. I haven’t been overwhelmed during any stage of this process as my questions have been answered by my consultant, Nicole, promptly and thoroughly. I’m very happy with the assistance I received during the process”

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Posted 1 year ago

“I'm incredibly grateful to have found this company to assist me with my debt agreement. Ben Stewart, my case worker, was understanding of my situation and provided excellent support from start to finish. He was prompt in responding to my queries, and his team consistently worked to ensure the best outcome for me. Highly recommend!”

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Posted 1 year ago

“Mason has been lovely to communicate with, keeping in the loop every step of the way which is very much appreciated.”

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Posted 1 year ago

“Today I received the most amazing call of my life from Revive informing me, after 6 years, that they had completed wrapping up my creditor accounts and that they wanted to congratulate me on becoming debt free. I can't believe how they helped me turn my life around in that time. I've gone from $70k of crushing high interest debt in that time to debt free. It might not sound like a lot over 6 years but it was a massive lift from me as when I started with Revive (formerly Lanyana at the time), I was getting further behind each fortnight, literally not able to reduce my overall debt even though I was paying out as much as I could. Mentally, I was exhaused and I didn't know what to do - it took me weeks of wanting to call Revive but when I finally did I wish I had done it earlier. There was no judgement, harsh criticism or pain. Just reassurance that I was not the first, or last to be in this position, that Revive regularly helped people navigate their debt, and that they would help me get through it. It started with some basic questions about my finances, amount of debt, my salary etc - all over the phone. The consultant who helped me did the heavy lifting, eventually sending me an email with some questions and forms to sign but with it mostly pre-filled. I wouldn't have coped if I had of called, was asked for an email address, then just sent a massive stack of forms to fill out. I need to be clear that Revive take all the time to sort through your situation, human to human, with no rushing or pressure. I did receive some gentle reminders to get back with additional information but I wasn't pushed. The consultant I had was very understanding and patient with me, while at the same time not letting it all slip. So what actually happens? Revive works with you based on your earnings, debt obligations, situation and more to come up with an amount you can afford to repay each fortnight without causing distress to you and your family. They understand you have to live so they don't try and set up either a repayment schedule that will kill you or extract every available cent. Generally Revive will set the repayments up to be very managable to start with, and when you can, encourage you to increase your repayments a little while you work on better budgeting and financial management as your mental health improves. They want you to avoid suffering but at the same time want to encourage you to be debt free - they strike a good balance. Once Revive knows what it has to work with, they will contact your creditors on your behalf to negotiate new repayment terms based on what you can afford. In my case they were able to negotiate reduced interest, interest freezes and some significant reductions across all my creditors - even from the most aggressive creditors. I figure creditors trust Revive that they will help you keep on top of the new arrangement so are willing to work with them. Revive then handle all communications and questions with your creditors - its amazing, you never receive a single letter, message or call from your creditors again. And early on, before the arrangement is in place, if you do receive a letter or email, you just pass it onto Revive. If you get a call you get to say to the Creditor, "I have someone who is sorting this out, here are their details." Its liberating. Then once all the arrangement is in place, you just settle in and make your single recurring fortnightly repayment. Your manager (who doesn't change, you always speak to the same person except for the occasional staff change...I only had 3 contacts with Revive over 6 years) will get in touch every six months or so to update you on your accounts. Revive does this smart thing where they set your repayment to be a little more then they pay out so you build up a balance. Then when you have a decent amount of extra built up, they make offers to your creditors in return for a discounted lump payment, frequently resulting in further discounts on your debt. My debt was discounted approx $10k from beginning balances to closure due to negotiations from Revive. Whenever you have any questions, concerns, worries about situations that might cause a missed payment...you just reach out to your personal account manager who helps you through it. You actually form a friendship with these people because they're not rushed and they care. They're interested in how you're doing, remember your kids names, check in to see if maybe you want to increse your fortnightly repayments a little if you think you can afford it, etc. The financials are fixed at the start, so there is no benefit to Revive by increasing your repayments - they encourage healthy budgeting and trying to get debt free sooner just for you. Also, Revive has an awesome dashboard you can log into online that shows you all your creditors, how much you have paid, how much you still owe, your repayments, estimated completion date, amount of reserve built up, etc - so you can check in yourself anytime that's convenient. At the time I engaged with Revive some of my friends told me "they're not doing anything you can't do yourself", and while technically that is true, there is no way mentally I was remotely capable of doing the hours and hours of admin work and negotiations needed to achieve this result. In fact, I honestly don't think I would have avoided personal bankruptcy without Revive - I didn't even want to open my mail at the time. So thank you to Revive Financial and Charm, my current account manager, for everything you've done for me and my family over the years. I'm such a different and better person now - much more financially educated and confident about continuing to make correct choices, which makes me feel so proud!”

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Posted 1 year ago

“Great customer service, positive experience while over the phone and very helpful with any questions I may have. I would highly recommend to others.”

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Posted 1 year ago

“My experience with annika from revive financial was very good it was informative she was kind and explained the process to me which I was able to understand in hindsight I wish I had done this 15 years ago”

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Posted 1 year ago

“Very friendly and easy to deal with in what has been an extremely difficult time for me.”

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Posted 1 year ago

“Kylie has been very helpful, and i appreciate everything she’s done for me”

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Posted 1 year ago

“Zac was very friendly and helpful and Ruth has also gone above and beyond”

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Posted 1 year ago

Revive Financial is rated 4.9 based on 2,647 reviews