“This was my goto shop after some research so im afraid to say that I didn't get to a point of purchase as I felt the assistant/shop owner was quite condescending initially, until there was a realisation that I was looking to spend a four figure sum but by that stage, for me it was too late. . . . .”
“Toby explained everything I needed to know. Sorted me out with a brilliant package and the price was great too.
I can't thank you enough for make it all so easy and enjoyable. See you all the next time I need something.”
“I was interested in the Naim muso 11 , they couldn’t be more helpful gave a demo against other units . Really happy with service and products , I have purchased many items over the years at this branch . They truly are a great company , polite and friendly and helpful , many thanks . M west Brighton”
“Would like to thank Damien for a great service, ordered an network receiver amp on Sunday afternoon and it was delivered on Monday lunchtime. Great service as always from richer sounds”
“I had the weird experience of dealing with them only phone and email while buying a new turntable, amp and speakers, because of COVID. They were nonetheless phenomenally helpful, gave me great advice, and were patient when I kept changing my mind about kit, and generally faffing about. Rob and Rosie in particular were super-helpful.”
“Cannot recommend the service that we received from Damien at Richer Sounds enough. During lockdown when we spoke to him and ordered a lot of equipment for our lounge. His knowledge and advice were second to none. Very professional and extremely helpful. So pleased with the service we received. Would not hesitate to recommend this shop and especially Damien to anyone looking for advice or to make a purchase.”
“I just can’t recommend Richer Sounds anymore highly. I first went to curry’s to buy an expensive £2500 Panasonic Tv, they messed me around with delivery and service so much, I cancelled my order. I then went to Richer Sounds and was so glad you did. There service was excellent, and I can’t thank Ben enough. Would recommend highly. Thanks Duncan”
“Service, Advice & Price second to none
It is so nice to be able to say only good things about a service and goods received. I can do that without reservation for Richer Sounds.
I've used Richer Sounds for all my TV and audio purchases for the last 12 years. Reason a rare combination of quality price and importantly excellent customer service.
My most recent TV purchase from Richer Sounds did not initially give me the result I had expected. With the help and advice and indeed persistence of my local store in Brighton the issue was very satisfactorily resolved.
The key here (and IMO the big difference that makes Richer Sounds stand out from the competition) was the after sales service > Nothing was too much trouble and a big thanks to the manager Damien for his help.
I can 100% recommend them for Price, Service & Quality.”
“Have just purchased two Tascam products from this branch. Although it took a long time to establish that one of these was still available, this resulted from poor communication from the manufacturers.
Once availability was confirmed the transaction was expertly finalised by Ben who personally delivered the goods and installed them for me promptly and most efficiently.
He exhibited the kind of old-fashioned courtesy that is rare to find these days and I wish him every success within the company.
Well done Ben ... top man!”
“Extremely helpful Bournemouth store and no quibble refund when matching competitor's price per their Price Promise. Also honor their guarantees without hesitation.”
“Helpful staff enabled me to compare the two CD players I was interested in, they even told me which outlets had them in stock. I went, listened and purchased the one I preferred and ordered it on Friday 8th Dec at 5 pm but because they didn't have a brand new one in stock, it had to be delivered ( free of charge ) . It arrived at 11.40 A.M. on Mon 11th Dec. It had to be brand new to purchase their guarantee which was £16.85, lasts six years and if not used can be wholly refunded. You can also take the equipment in at any time whilst under guarantee to have a free service.”
“Purchase TV from store - was offered a free taxi to take TV and myself home. Gave me a price match with other online store price. Very informative staff.”
