“Excellent service from Sam at Solihull Richer Sounds. Ordered a Dali Option vokal 2 and arrive the following Monday.
The Dali speaker replaced my Dali zenor vokal. What a huge difference in quality, only had it a couple of days, but really impressed with the upgrade.
Cheers guys, superb service as usual.”
“I have been a customer of Richer Sound's, Solihull for some years and always found the staff both knowledgeable, friendly, and more than willing to help with your choice. Far better than a well known store beginning with the letter C----s. Also may I add that Richer Sound's Customer Services are exceptionally helpful to resolve an issue, as I found just recently with my Smart T.V. which developed screen problems. A guy name Daniel at R/S customer services was absolutely fantastic & went out of his way to sort out my problem. If only other Companies had such helpful staff at Customer Services as R/S do then we would all sleep better.”
“The sales staff are always exceptionally helpful. They allow me to try out equipment at home, never complain or argue when there is a problem and go to extreme lengths to sort out technical problems. After a lip-sync issue with a new TV purchase they offered to send an engineer to my hose to help diagnose and resolve the problem. An exceptional level of service.”
“Had two open box units from RS Solihull which were both obviously faulty. Clearly the staff had made no effort to check them before re-selling them, the staff inc the manager said they were not checked and they didn't know whether they worked or not. Its a gamble. The units should have been sold as clearance or seconds at rock bottom price but were actually sold at close to the original RRP. Although I was refunded it was very inconvenient and very poor service given the store is rated well by Which magazine. Buyer Beware of open box units from RS.”
“Impressed with the choice of TV's and the knowledge of the staff. They also listened to me requirements and advised me based on what I wanted rather than what they wanted to sell. The after sales service has been excellent too.”
“I bought a Panasonic TV from the Solihull store. Four days after my purchase the price was reduced from £749 to £599. I contacted the store and with no quibble whatsoever they agreed to reconsider my deal and give me a refund to take into account the very recent price reduction. Top marks as far as I'm concerned.
Also, all at the store were friendly and very helpful. They watched for traffic wardens and willingly helped load the television into the car in the rain. I recommend them fully.
Following this experience, I will definitely look to Richer Sounds for future purchases as being a fair and above board supplier who looks after their customers during and more importantly, as far as I'm concerned, after the sale has been made.”
“The helpfulness and knowledge displayed by the staff at the Solihull branch is second to none. They really can't do enough for you, they are not pushy in any way and are so approachable. I will certainly buy from them again and would highly recommend Richer Sounds”
