“Placed two orders mid and end October - Not shipped yet and no customer service. Just automated mails referring you to FAQ's . Such a disappointment.”
“I placed an order on October 1st (20 days ago) to ship to store. They took the payment that day. No shipping and have sent three emails and they haven't replied instead what did they do they just tried to take the payment they put through on October 1st out again - and still no replies.
It is sad I have been shopping with Rikki's and Cleo for years. I can guarantee this isn't the same store - customer should be very wary - they don't even post a phone number to speak to a real person and they definitely don't respond to emails (over a week since first one sent).”
“It’s been 10 days order is placed. But product is not even shipped from the warehouse.
Very very very shipping procedure. And no response upon inquiring about the order
Email was sent at least 4 times.
This could be my last order to Rickie’s
Very disappointing attitude towards customers.”
“I had ordered an item in the store and was told that it was on stock three days later they cancelled my order. They did take payment for this and now it’s been over three weeks now and I’m still waiting for a refund and I keep getting the runaround. I don’t recommend ordering anything from Ricky’s If you can’t buy it in the store, I wouldn’t buy anything that you have to order”
“i have placed an order on Ricki's website and few days after they cancelled all my orders because they had the wrong prices on the website as a big reliable company they honor the prices because customer should not be the one paying for thier mistake i have already been charged and i put a lot of time to order my Christmas gifts and by the end they cancelled and did not care if i can give -1 star i will do so. very horrible experience”
“so much for no sale is ever final. I wanted to exchange a pair of jeans that was too big for me. I have the receipt. It was only like a week and a half old, but I didn’t have the tags on the jeans and they would not let me exchange them so don’t believe them when they say no is final”
“Placed an order online on July 27th. It took until December 28th for the order to ship to my nearby store!!!! After receiving an email to say it was ready for pickup, I went to the store and the order still wasn’t available!!!! Total waste of time!!!!”
“The website is horrible, no response to my questions, nasty.
As far as shopping in the store is a different story. Their merchandise is very nice and affordable.”
