“Scammed.
Purchased a Barbour care kit box, where the image on the website clearly and unequivocally shows a large box of 400ml.
I paid the amount due, and received a kit with the small 200 ml can of wax. I ask for clarifications: they told me that the content in ml of wax is not explicitly reported on their site and that the image represented there is distorted.
You are not satified with the product, and want to send it back to them? The delivery cost is on you (11 euros)!”
“Terrible service! The address I put when ordering was not the address on the parcel! I was lucky to get my parcel. It arrived weeks later only for the box to look destroyed. I was actually lucky to get it! I will not be purchasing from this company again terrible customer service! When you pay so much for horse gear . I also was under the impression that the purchase was coming from either NZ or Aussie this is not the case! Europe was where it came from and the IMMEDIATE DISPATCH it did not get dispatched for ages! Totally frustrating experience!! And never again.”
