Rimmer Bros Reviews

Name: Rimmer Bros
Rating: 2.44

2.4 Rating 18 Reviews

33 %

of reviewers recommend Rimmer Bros

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2.4

Based on 18 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Rimmer Bros 1 star review on 24th August 2020

Criminal Rimmer Brothers.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inadequate product description misleads customers to order products that do not fit their vehicle. Unreasonable return policies. They accept no responsibility for not providing adequate information for customers. This is tantamount to theft. Terrible company, look forward to their demise.”

Helpful Report

Posted 2 years ago

“Stay away from this supplier while they use UPS courier. Ordered parts and waited over 2 weeks . UPS lied on their tracking claiming to have attempted delivery When I queried was told I had to pay additional charges 50% of which were handling for paying Vat and given no explanation as to why they lied on their tracking service. Contacted Rimmer bros customer service made feel that it was my fault that Brexit occurred and told I would now face additional charges for returning the goods even though I never received them. The service from Rimmer bros is poor but the service from UPS is even worse... There are lots of other land rover part suppliers and courier companies pick wisely”

Helpful Report

Posted 3 years ago

“I spent a lot of money with this company but it did not make a shred of difference with their customer service. Having spent a lot of money on a new stainless steel exhaust for a TR3a, when it arrived it was noted that the original starter motor would not refit due to the different manifold. Hence I had to purchase a new starter motor. The supplied exhaust did not fit and had to be bent to shape, a further unforeseen cost. You would think that the company would possess this knowledge. Having bought the new starter motor it took over a week to arrive despite promises of next day delivery. Attempts to contact their customer service department were without success. Either the phone was answered and hung up straight away, or calls went unanswered. Promises of responses to calls, e mails never materialised and I had to chase constantly. Considering a spend with Rimmer of nearly £4000, for all the mis fitting, late parts and inconvenience I was offered a £50 gift voucher which I thought was an insult. Having an old car means that parts will always be required, however I shall not be using this company in the future.”

Helpful Report

Posted 3 years ago

“They sold me the wrong part for my vehicle and they did not have the correct part. Then they tried to say it was my fault. They refuse to provide the proper refund amount since they made the mistake, which they also refuse to admit they are wrong. Customer service person (Emily) was no help at all. And I had to pay twice what I paid for the parts to ship them back. They are terrible, the worst company I have ever dealt with. If they can't afford to do business over here, and treat the customer right, then they should not and stick to England.”

Helpful Report

Posted 3 years ago

“I ordered a gearbox overhaul kit, first it needed ten days to be shipped, when i received it two parts were missing in the kit, they agree to send back one but they don t admit there mistake for the second one ... sad”

Helpful Report

Posted 3 years ago

Rimmer Bros is rated 2.4 based on 18 reviews