Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the relatively expensive chairs we bought was faulty upon delivery. We reported the fault one week ago but have not received any feedback on what will be done to sort out the issue.”

Helpful Report

Posted 4 years ago

“Ordered from Riverside before with no problems. My last order arrived looking like it had been used as the football in the school playground, Luckily only a jar smashed (wife cleaned up before taking a picture, we have a 2 year old) so no replacement. Order was 9 days later than i was told, was never informed it would be late. Customer service unhelpful. Luckily my package was just charcoal, jars and rubs. Imagine if this was something expensive!”

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Posted 4 years ago

“Product arrived promptly but no communication from riverside at all, not even a confirmation email to confirm the purchase which is unusual”

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Posted 4 years ago

“Hi...ordering online to collect when I had already spoken to someone and live 5 mins away seemed a bit clunky. Also, the Parasol... I thought was reordering the same I bought from you a couple of years back. Identical in every way, except that when I opened the parasol the mechanism was cheap plastic, not metal as per my earlier purchase and the parasol material seems to be of lesser quality. disappointed? you bet. I am still using the old one, the new one is unused in the garage. Part of the perils of online, and I hope you will be open soon. Ian”

Helpful Report

Posted 4 years ago

“Would of been great, if only it was packaged in another box for delivery rather than just the box which said what it was all over it as it was a birthday present and that surprise was ruined pretty quickly!”

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Posted 4 years ago

“Received a product which didn’t work as described, through fault of not keeping up to date with the software status. However, the customer service team at riverside have been exceptional in helping me get this resolved, and that is why it is getting two stars rather than one.”

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Posted 4 years ago

“Its not possible to return or exchange anything unless you want to spend 30,40 pounds. Return policies are not customer friendly. The staff also didn't seem very considerate.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. Looking into your order, you asked to exchange the Go Anywhere BBQ you bought. We informed you if you return the small portable BBQ to us we can then refund you and you can purchase the BBQ you meant to buy as you we in your 2 week returns policy. At no point did we say we would charge you so I am unsure where you found that figure. Please read our terms and conditions: https://www.riversidegardencentre.co.uk/terms-conditions

Posted 4 years ago

“Customer service poor as following purchase I needed to get address amended: this proved to be too difficult/impossible to do, so item sent to wrong destination, requiring additional expense in getting it forwarded to correct address.”

Helpful Report

Posted 4 years ago

“Riverside in terms of price are excellent, as is speed of their delivery. Cannot fault them at all. My mistake for not reading the terms and conditions on payment but delivery is curbside and if you have a reasonably long drive, then this is an issue if it is a large (and expensive) BBQ. I felt this could have been highlighted when called about delivery dates. As yet cannot report on the actual product as still on my driveway with no idea how I will move it as it weighs 64kgs. Disappointed in customer services response, which is why I have made the effort to leave a review, just to make sure others do not make my mistake.”

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Posted 4 years ago

“Lovely bbq but arrived with chipped lid didn’t realise till we’d built and started using! But bbq it’s self brilliant”

Helpful Report

Posted 4 years ago

“Delivery was shocking and customer service was shocking”

Helpful Report

Posted 4 years ago

“The item I purchased was very good however it took a lot longer than the 7-14 day to arrive than which was stated when I ordered. More like 5-6 weeks. During this time I only got correspondence when I chased my order. Nothing pro active to keep me informed at all. Communication was very poor. Was told on last email that I'd receive a call to arrange suitable delivery. This didn't happen either, I just got a text from the courier stating it was out for delivery. With regards to customer service I would not recommend the company.”

Helpful Report

Posted 4 years ago

“Vary happy with the service I got from riverside my order was processed and delivered in two days but the problems started when I found the lid of my weber bbq was damaged they said no problem we will get a new lid to you please use you bbq that was five month's ago still no lid my new lid keeps being put back on order after all this time I thought they might take one from there stock but no!! so still waiting to seal my lid for smoking”

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Posted 4 years ago

“A reminder sent asking for a review when item has not been delivered yet as it was out of stock and new stock expected 4 aug now 13 aug still not delivered”

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Posted 4 years ago

“These flowers look very pretty but flowers keep falling off”

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Posted 4 years ago

“Package arrived with a label stuck to the manufacturers box, no extra box, no bubble wrap or protection. The box was badly damaged and parts of the product were hanging out the box. Luckily everything worked as it should but very dissapointed with packaging and postage despite paying a premium for it. Emailed riverside but not had a reply, not the best service I have to admit. Don't normally like leaving a negative review but have no option on this occasion.”

Helpful Report

Posted 4 years ago

“Disappointed to find that the bolts needed to secure the parasol to the base were not included or even mentioned on the website. Furniture is lovely, but the attitude of the office staff member we spoke to was extremely unhelpful and unfriendly, as was the delivery driver, who barely spoke English so could not be understood. Also not impressed that he tried to leave the pallet for us to dispose of, hence the two stars.”

Helpful Report

Posted 4 years ago

“2 of my traeger fun’s had loose tops letting air and germs into tins. Not impressed!”

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Posted 4 years ago

“The product is fine. I ordered it early for my husbands birthday, as it had shown as OOS on some sites, but followed my order up with an unusual request by email, asking if you could slow delivery to on or around 16th June. You replied that you couldn’t, and it arrived super quick - the exact opposite of what I wanted! No understanding/customer service there then!”

Helpful Report

Posted 5 years ago

“Item arrived, few days later than expected, this was due to the delivery company however. When item arrived it had no bolts or tools to attach base to unit, and the remote was also missing. When I contacted riverside, I was informed the remote would be sent out seperate it, which is did two days late, with some out of date rub as an apology. Still no bolts to attach base to unit. And item has scratches on top. Purchased other items in the past from riverside and this experience has definitely been an anomaly, but none the less hugely disappointing.”

Helpful Report

Posted 5 years ago

Riverside is rated 4.9 based on 15,958 reviews