Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the item and the service from Riverside”

Helpful Report

Posted 4 years ago

“Really fast postage and very competitive price for the Weber spare part we needed. They have good stock levels too as no one else has this in stock!”

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Posted 4 years ago

“Riverside very good at dispatching products right away and the charcoal I ordered this time was no exception - Excellent service again.”

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Posted 4 years ago

“Very quick delivery, great communication and exactly what I wanted. Also best price I found online”

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Posted 4 years ago

“Not good, unfortunately! Our order was placed in March, but not delivered till the second half of June. One contact was made to say that there would a weeks delay, but nothing arrived. I contacted Riverside to see what was happening, but got no return call. The package finally arrived while we were on holiday! Sorry for the rating, but it wasn't good service.”

Helpful Report

Posted 4 years ago

“Fantastic service from start to finish. Ordered panels to cover ugly fence panels in a newly created sitting area. So easy to put up and look amazing in a spot where I couldn't plant anything. Free delivery arrived next day after ordering just before 3pm...WOW. So pleased with the service, quality and result. Highly recommend product and Riverside.”

Riverside 5 star review on 6th July 2021

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Posted 4 years ago

“I have had an Alexander Rose table for a few years and it has been outside the whole time and is used almost daily. Apart from a little loss of the sheen its as good as the day I bought it. I bought another from Riverside for my daughter. Pre ordered with Riverside in late May for June delivery and received the table on 23rd June. Good service and no fuss.”

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Posted 4 years ago

“Excellent service - delivered within a couple of days despite a warning of 2 - 4 weeks for delivery. Any then very helpful when I messed up a screw, and needed a replacement. Plus the bench we bought is very high quality, and good value.”

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Posted 4 years ago

“Excellent service, good arrived promptly”

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Posted 4 years ago

“Excellent service product arrived on time and the company they use to deliver went out of there way to help . Will be using them again for sure”

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Posted 4 years ago

“Super fast service! Ordered one day and arrived the next!”

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Posted 4 years ago

“The product is good for its price. The pots are good with our only negative remarks that it is both difficult to arrange with the plastic stalks and a bit thin foliage wise.”

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Posted 4 years ago

“The BBQ I ordered was sent out on the same day I ordered it which was a Sunday afternoon and I received it the next day. Such an amazing service. I emailed customer service team with a query and Ellie replied immediately- fancy that! Amazing service at a good price, I will recommend to all my friends and family. You can certainly buy with confidence.”

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Posted 4 years ago

“I've used Riverside twice and can't fault them – both items were delivered as promised with no fuss. I wouldnot hesitate to use them again.”

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Posted 4 years ago

“Really efficient and prompt”

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Posted 4 years ago

“The product arrived broken.”

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Posted 4 years ago

“I purchased the two items for my son in law and he says they are both amazing on the Weber, he is delighted with them”

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Posted 4 years ago

“I’m very pleased with the Alexander Rose garden table. The parasol fits snuggly in the central hole with no wobble at all because of the adjustable feet. It’s a good solid piece of garden furniture.”

Riverside 5 star review on 4th July 2021

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Posted 4 years ago

“Service was excellent help by phone to online order”

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Posted 4 years ago

“OK for day to day, but if you go for anything to heavy the skewers will bend, they are quite thin, and because of this the meat etc doesn't retain its position on the skewers and starts to roll round the skewer as it rotates, cut the meat into smaller lighter cubes and it should be fine, I however prefer larger chunks so will have to experiment to solve the problem,”

Helpful Report

Posted 4 years ago

Riverside is rated 4.9 based on 15,966 reviews