“Very disappointed with our experience with RockAuto. We ordered the correct brake pads for our vehicle, but RockAuto sent the wrong rear brake pads. We returned them, and although they issued a refund, they did not refund the full amount—we were charged for the tax and shipping.
What made the situation even more frustrating is that we reordered the rear brake pads, and RockAuto sent the wrong part again. We had to go through another return, even though the mistake was on their end.
Customers should not have to pay taxes or return shipping costs when RockAuto sends the wrong parts. We spent extra time and money correcting an error that was not ours.”
“Straight robbery. My order wasn't able to be delivered to my address. That was my fault I was one number off. I called UPS and they were not able to help me due to rockauto having a block on it. Once it was sent back not only did I lose the shipping and taxes I paid for they also charged an additional 30 something dollars. I lost out on almost $100 ordering from them. They got my money and the parts back. I will just have to eat it but will never order from them again. It's bad enough people are already struggling and it took me a month to get this money to fix my car. They are straight up robbers”
“I Ordered 3 of the same item then told only 2 available. Then told I had to pay more for the two items than I would have for the 3 items ?
Then after the 2 items were posted I got a notification that another items
Is now available. A scam I think. May not buy from them again.”
“I am very disappointed with RockAuto's customer service. While their prices may be competitive, the support you receive when there's an issue is incredibly frustrating. I encountered inconsistent communication, conflicting information from different representatives, and a process that seemed to change with every email. As an automotive repair shop, we need suppliers that communicate clearly and resolve problems efficiently. Unfortunately, this experience has cost RockAuto our business. There are plenty of other vendors who understand the importance of supporting their commercial customers.”
“Their customer service is very sorry!!! Jordan the person I’ve been communicating with through emails is a little ASS. They sent me brake pads with missing parts and had to order a replacement. When I sent the replacement back I did not get a full refund and changed me for the return label!!! If you buy from them and have a problem… you have a problem!!!
James”
“The website is awful, looks like it was designed in the early 2000’s. I paid extra for faster shipping and one of the packages showed up later than if I had just opted for standard shipping. One of the parts I ordered was a piece of weather stripping for a tailgate window (the car is a square body suburban) and it was two inches too long. Luckily I was able to trim both ends and install it because the clips all lined up. The weather stripping for the back doors clip in but don’t offer any protection from weather as they are not wide enough to wrap over the top of the door. I also ordered a headlight bucket, which I ordered the wrong one so that’s my fault, but returning it will cost me over 10 dollars. I would love to get ahold of someone to arrange a free return since I paid extra for shipping in the first place and it wasn’t delivered on time but guess what… NO CUSTOMER SERVICE! They have to customer service because it’s too expensive to keep customers happy. I’m stuck with 80 dollars worth of parts that if I want to return will cost me 20 dollars and will probably end up getting “lost” and I’ll never get refunded. Complete joke. Never order anything from them unless you want to make your simple project take two weeks longer cost more than you were planning.”
“Rock auto practice is to accept returns without verifying the part is complete. People purchase part, remove what they need then return the part. Rock auto does not verify but resells it to another person who now must deal with someone else's lack of human decency. To make it worse there is no way to speak to a human about concerns”
“I’ve had some positive experiences purchasing from RockAuto. Their prices are very competitive, the quality is reliable, and delivery has always been on time or earlier than expected. Great overall service.”
“Terrible customer service inaccurate listings unknowlegeable on vehicles in general doesn't understand what a manager is avoid this place all together”
“To sum up: Rock Auto is only good if there is no problems. If anything is wrong (part fails, you don’t get your order, your order arrives damaged ) - you are screwed.
Rock Auto can be ok. A lot of times lower prices than part stores.
Their shipping fees and warranted warranty (usually 30 days) as well as their complete refusal to take ANY responsibility if there is anything wrong with delivery or product is damaged makes them a horrible company to deal with if anything goes wrong.
Over 20 years of being their customer, we had to issues. 1: product came in damaged-Rock Auto refused to take responsibility. 2. Their system screwed up street address-they shipped orders with no street address, so UPS returned to them. They refused to take responsibility and reduced refund by shipping and taxes.
Rock Auto also does not support warranty even if part manufacturer provides it which is required to file the warranty with manufacturer.”
“Your shipping cost are more than the product it self all these other companies offer free shipping so stop being so greedy and you might be surprised on how much business will increase”
“Rockauto is a very good site
I ordered a high and low pressure turbo and part number was ok on the box only in box was the LP turbo
After send picture they send a totally new lp and hp turbo again great service
Great service many thanks
Marcel”
“My name is Ricky Knotts and I ordered parts for my wife vehicle. I dealt with Andrew on the call. I called on a Sunday that Monday. My parts were here. Unfortunately the bearings were missing called back and spoke to Andrew. They sent the bearings out at no extra costs and on top of it ain’t sent me an oxygen sensor for my wife’s car as well. I highly recommend Rock Auto. I will be using them in the future and shout out to Andrew.”
“Do not buy Autobest fuel pumps they are garbage. Also do not but GMB fuel pumps as they are NOT marked on the pump body as GMB so you don't know what brand it is. Delphi is made in China so it's a POS part do not buy. Lessons learned by losing money sending back defective parts FYI!!”
“I called just wanted to know the price of some brake shoes. Told them I would let them know later if I wanted them .They called me twice trying to get me to buy them. Told them I was taking it to a mechanic to get it fixed. Called me the next day saying they were shipping them to me. I again told them no and they said they had already billed my account. They are pushie and bullies. My advice is to steer clear of them”
“Rock Auto has went down hill the last few years Customer Service sucks I ordered a part 5 days ago paid extra shipping still not part good luck on talking to anyone they blame the shipping UPS blames Rock Auto 😀 I'm done after hundreds or orders never again they suck”
