“I ordered a HVAC heater hose assembly front for my 98 Chrysler mini van Ordered on July 11th. I haven't received the part . So with me constantly calling , they took my money and they've blocked my phone number.Better Business bureau here I come.”
“Never deal with Rockauto llc
I had part arrive extremely late as I was going on vacation and couldn't wait I ended up purchasing the parts from the dealership
I ended up on vacation when the parts actually arrived then when and the package was heavily damaged
I went to return them and they didn't accept them because I was late returning them
Even though they were late sending them out
There is NO customer service at all
Once you put in to return and print off the address
You cannot go back and even see the address again as the shipper just kept telling me there is an issue with shipping
Didn't know what was going on till 8 coils ended up being returned and I was on the hook for 1,000$
Never again will I deal with them again and I will let everyone know how bad they are to deal with
Not worth the money”
“I have ordered from them for many years. Recently they have made some unfortunate changes in their policy. I am trying to return a part and am getting the run around. That's it for me. I will find elsewhere that has a return policy.”
“Do not buy from this company they are scammers they sell parts that you didn't order. When you put returns on them they take the part and don't give you back your money. They steal your money. I will figure away to try to get them sued for all the money they have stole. They sent me the wrong coils I sent them back and they said it can't be refunded so they have not sent the part back nor my money they just robbed me. I did the prices of the return the part they sent showed in their system. And it showed that it was for my car. The part did not fit my car nor was the same size as the part I was replacing in fact it was for a truck or bigger car. I did the rerun it showed as 1 part I still gave them both cause that is what they sent a pair. They got the package back but I didn't get my money back. Not do they contact me they just ghosted me and kept the pat and my money. This company is crooks. I advise all who deal with them to boycott this company and their affiliates. You can't call or even reach them by email. I will promote boycotting this company cause they are thieves”
“Rock auto has zero customer service
I ordered parts. They did not come for weeks after.
I had to buy parts from another place and still pay for parts from rock auto
Now trying to deal with returning parts that still haven’t arrived yet
What an absolute horror show of a company to deal with never again”
“Absolutely the worst experience ever. Will not stand behind parts they sell. Product was delivered the box looked like it went through a war. Carb didn’t work right out of box. Missing parts, broken parts and various parts looked used. Reached out to rock auto they are not willing to do anything for me. If possible buy your parts from a company that cares about their customers.”
“Don't buy anything from RockAuto if you don't want a warranty or any form of a guarantee on quality of parts. Here's a picture of their molded carpet that did not fit any such way you laid it. Those humps are molded into the carpet permanently.”
“I ordered a down stream o2 sensor and I paid extra to have it here by Feb. 5th...well it might be here by Feb 8th if fed ex can get their act together. I've bought alit of stuff from you but I will not buy anymore... You took my money and who cares when I get my part.. Bye rockauto!!!”
“Have been a loyal RA customer for 10+ years and all was good until I had an issue. Bought a fuel tank, but was sent the wrong one that was clearly the wrong size/shape. Exhausted every avenue to correct this issue, including attempting to file a return on their website, emailing them and even calling them (unsuccessfully). At the end of the day all my effort got me nowhere so I disputed the charge with my credit card. From the time I filed the dispute, I have been blocked by their site from making any more purchases. While 9/10 times their price is better than amazon, ebay etc, factor in shipping and the benefit of proper customer service when you need it matters and you will quickly learn (as I did) that you indeed get what you pay for.”
“Rock Auto is horrible. Absolutely horrible!
I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back, roughly $90.00 (not my fault for your faulty product) I want to be refunded.
So I ordered another light and upgraded by roughly an additional $400.00 to hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!
This was not in the description!!
The description and the picture clearly stated a fully assembled headlight assembly with adaptive headlight control, why would the first two RockAuto sent have all the parts at $600 but the third one at $1000 doesn't?!!
Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship the wrong product they sent back to them.
Their service attendant said it was my fault! And closed the ticket.
My fault? Unbelievable, RockAuto is disgusting in every sense of the term.
They owe me close to $180 in shipping costs.
Go anywhere else, I mean anywhere, even if it’s a tad more expensive, you’ll thank yourself.”
“They sent me an order with a missing part and they won't honor the warranty at all and at least send me the gasket that was missing made out of rubber and you can't buy elsewhere without buying the whole part over again for $119”
“FAILED FUEL PUMP CAUSES INJECTION PUMP TO FAIL. ROCKAUTO’S POLICIES WON’T ALLOW WARRANTY CREDIT AND WON’T COVER DAMAGE COSTS. GOODBYE ROCKAUTO
On January 25, 2018 I bought a Rockauto lift pump for my 2001 RAM diesel. I replaced my existing lift pump even though it was working fine because I knew how important the lift pump was for protecting the injection pump. Slightly over one year later their lift pump failed, also taking out my injection pump. The lift pump had been professionally installed. The lift pump cost me $145 (and $130 for installation) but the rebuilt injection pump cost me over $2000. I contacted Rockauto, telling them that their part was responsible for the injection pump failure and they should pay for its repairs. I basically got a form email back telling me where to file a warranty claim on the lift pump. THEN, later, I found out that since it had been a year my only warranty option was for a replacement pump; no cash, no credit, no nada!
I have bought four parts from Rockauto - and two of them have been defective (the other was a brake caliper). I was pretty grumpy after paying TWICE for the installation of the brake caliper but I am beyond angry at the huge costs to repair damage from their failed lift pump – which they will only replace, not giving credit. The most upsetting part of this, however, is the impersonal, unsympathetic way they responded to my situation! I see no reason to purchase anything from them again. Those shops that offer 24 month NAPA parts and labor warranties are looking very, very good!”
