RockyCay Reviews

Name: RockyCay
Rating: 4.68

4.7 Rating 213 Reviews

90 %

of reviewers recommend RockyCay

4.7

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

RockyCay 5 star review on 21st February 2022

Joanne Tovey

RockyCay 5 star review on 5th January 2021

Tracey Reeves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. would have liked more detail on the type of fabric used.”

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Posted 6 months ago

“These microfibre beach towels are so lightweight and thin! I was sceptical that it would dry me after my shower but somehow it did wick up all the water very quickly and will be easier to wash on our camping trips. It does feel like you are drying yourself with a sheet of paper but it works!”

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Posted 10 months ago

“Did not receive parcel until 12 January 2023 despite paying express postage. Expected delivery to be within a few days. Guess Australia Post does the best it can.”

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Posted 1 year ago

Hi Gloria, many thanks for your order with us and for taking the time to leave a review. So sorry about the delivery delay. Although your order was shipped straight away after you ordered, AU Post experienced delays in early January. This was completely outside our control. We hope that you are enjoying your new beach towels though :) Best, Rocky x

Posted 1 year ago

“We lovey your bath and hand towels .are you going to still supply them into the future? From the site it looks like you could be going out of them 😡”

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Posted 1 year ago

Hi Roger, many thanks for your recent order with us and for taking the time to leave a review for us :) We're delighted to hear that you loved your new bathroom towels, thank you! We have no intention of going out of the towels, we're simply making room for new collections and clearing hand towels that don't match our bath towels in stock. Best, Rocky x

Posted 1 year ago

“I haven’t used it yet as it’s for a Christmas present, hence the 4 stars. But I’m sure it’s going to be great, and it was easy to order and arrived super quick.😁”

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Posted 1 year ago

Hi Breanne, thank you so much for taking the time to leave us a review! We hope your loved ones enjoy their new towels :). Let us know if we deserve that extra star! Rocky x

Posted 1 year ago

“The quality of the towels is first class. Only thing was the 2 towels were not the same design. But lovely.”

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Posted 1 year ago

“The quality is good but the hand towels didn't match the bath towels.”

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Posted 2 years ago

Hi Janelle, many thanks for your order with us! So sorry about the mismatching towels. We have just sent you an email to sort it out for you. Rocky x

Posted 2 years ago

“Purchased two towels for our own experience after a friend had some on a recent beach trip. They stick to the wet a little on the body so you can't exactly dry with continuous movement like a usual towel but they are light, thin and they do work. Even for your hair. To save space in our cupboards I have purchased a few more and will be chucking our old fluffy towels. Easy to store. Fold easily and dry fast.”

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Posted 2 years ago

Hi Ash, thank you so much for your order and the honest review : ) The drying feeling is different indeed than your regular cotton towel; but one of the features we love the most is actually that they are so compact that you can carry a few towels to the beach without filling up the beach bag, especially if you've got kids! Feel free to contact us anytime if you have any further feedback on your experience with the towels. Thanks, Rocky

Posted 2 years ago

“Great prompt service. Product looks good, but haven’t used it yet”

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Posted 2 years ago

“Great quality and quick shipping however some colours do not look like they do in the pictures.”

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Posted 2 years ago

Hi there, thank you so much for the review :) Apologies if the colours did not look like in the pictures. We do our absolute best to represent our products as close as possible to the physical product, however sometimes this is a challenge with different screen types, light conditions, photography, etc. On saying this, we have a generous 90-day free return policy so we would be more than happy to replace or refund your product if you'd like us to. Feel free to contact us at towels@rockycay.com.au. Best, Rocky

Posted 2 years ago

“The towel were lovely I just thought they would be thicker otherwise lovely”

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Posted 2 years ago

Hi Cady, many thanks for your order and the review!! The Moonglade towels are the light towels of our range designed for quick drying and absorption. Feel free to reach out if you'd like us to organise thicker towels for you :) Best, Rocky x

Posted 2 years ago

“These towels wash really well and are nice and soft Service was speedy and after sale service was amazing The colour was lighter than the picture but was nice Thank you”

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Posted 2 years ago

Hi Susie, thank you so much for the great review, it means a lot to us know that you are enjoying your new towels! Thank you for the feedback on the towel picture, I have passed it to our web design team :). Take care xx. Rocky.

Posted 2 years ago

“I bought the towels as a gift so I havent seen the towels. From the feedback I got they are beautiful. I have decided to get some for myself so I can enjoy the comfort of a good towel. Then I can give you a proper feedback.”

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Posted 2 years ago

Hey Julie, thank you for leaving us a review and look forward to the proper one! : )

Posted 2 years ago

“Lovely quality towel, a little disappointed that the towel and hand towel had different colour trim. Towel is Navy hand towel is white”

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Posted 2 years ago

Hi, thank you so much for your review! Glad to hear you are happy with the quality. And sorry about the trim colour. REEF towels should have the same trim colour. Please contact us and we will sort it out for you, it sounds like there was a mix up with the delivery.

Posted 2 years ago

“I was wary of purchasing towels sight unseen without feeling the quality but these towels are soft and absorbent, they are good quality and beautiful colours”

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Posted 3 years ago

“Here is my honest review for RockyCay towels : A little while ago I went to purchase 2x bath towels. Actually I think it was over 6 months ago. As a lot of the RockyCay products are "Bath Sheets" , I was somewhat limited in my choices , so I ordered the following: Rocky Air - Beige Stripes Bath Towel 70x140 but as you only had one in stock . I added the following to the order, the RC Luxury Turkish Cotton Bathroom Towel - Stripes Border - White - Large Hand Towel 53x107. So I have washed and used them both. The hands down winner for me , is the latter.(RC Luxury Turkish Cotton). It is much thicker than the striped towel and is more absorbent and the perfect size for me (a minion) to use as a bath towel. I have tried bath sheets but I always feel like I am trying to dry myself with a blanket ! Not to mention, there is no way on earth, that you can wrap them around your head to towel dry your hair. So when I received an email saying that there was a special 30% discount, I jumped at the opportunity to order 4 x more of the RC Luxury Turkish Cotton large hand towels. I just have to say that they are beautifully presented and packaged , so well done in that respect. My only concern, when I received my new order and read the labels and compared them to my original was this: 1. The original has made by Cannon in Columbia 2. The latest versions have made by ?? in the Caribbean. Is this what they mean by taking production OFFSHORE ?? Anyway, I have washed 2 x of the new ones and then compared them to the original and exactly the same at present , apart from the labels. Time will tell, if this stays true. So by default, I ended up finding the perfect bath towel aka large hand towel for me. Am I happy with the quality and service , yes, otherwise I would not have ordered again. I hope my review, will assist other purchases. Regards, Bronwyn”

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Posted 3 years ago

RockyCay is rated 4.7 based on 213 reviews