“I booked a test drive on the online form with Hyundai at Crownhill and Kia at Brixham. I received an email from Hyundai which said ‘your test drive is just around the corner’ so I thought ‘great, all booked’. Didn’t hear from Kia at all and had to phone to book it.
When we got to Hyundai they claimed not to have our booking but strangely had our details on their desk. We were told that another customer had just taken the car out and that it was our fault as we hadn’t put our phone number on the online form! This is their online form which I filled ALL the details in on and they had contacted me by email on!
We had to wait an hour and a half for the car to come back. If we hadn’t really wanted to try the car we wouldn’t have stayed. We didn’t bother going to Kia as we were so delayed after this. Our current car is from Rodger’s and we were very disappointed with this service.”
