“I recently purchased a barbell from Rogue Fitness, attracted by their advertised “lifetime warranty” and “30-day return policy.” Unfortunately, my experience has been far from satisfactory.
Within three weeks of receiving the barbell, I discovered a deep scratch on the coating. Concerned about the durability and overall quality, I reached out to Rogue Fitness to request a return and refund under their stated policies. However, after a week of back-and-forth communication, they refused to honor both their 30-day return window and their “lifetime warranty”
I’m disappointed with both the product’s quality and the lack of responsiveness from customer service. They do not stand by their warranty or return policy, which is frustrating as a customer who trusted their promises.
If you’re considering purchasing from Rogue Fitness, be cautious. In my experience, the barbell’s coating was of poor quality, and the company was unhelpful in resolving the issue. I hope this helps others make a more informed decision.”
“Beware of this company's delivery practice. It is predatory. Their support is rude. They will deliver your package boxed in a way that it can not be unloaded without a fork lift. They don't tell you this. When you can not get it off the truck they will charge you a 20% restocking fee plus shipping fees back ( thousands ).”
