"I use 3 print houses for 90% of my client work and typically choose which one depending on the needs for high quality and\/or reliability.\r\n\r\nRoute1 are cheap, perfectly acceptable quality but terribly, terribly unreliable for anything time critical. \r\n\r\nTime after time after time orders are late. The famous \"sorry we have had production issues\" email is far too frequent.\r\n\r\nBut the real problem is the fact you get no communication about this at all and are left chasing customer services 24\/7 for a new delivery date and all they say is \"we can't give you one'.\r\n\r\nIf you really press you may get a promise that it will ship by a certain date but that will also fail to materialise and they then shut up shop and refuse to give you ANY information on a new date, leaving you to have to cancel the order, apologies to the client and find a re-print elsewhere. They really don't give a hoot.\r\n\r\nWe've removed Route1 from our holy trinity of printers and hope they can improve their communication in the future so we can return. We understand production issues happen from time to time, but the sheer unwillingness or inability to rectify production issues with a commitment to a new delivery date minimise delays is simply not workable.\r\n\r\nShrugging your shoulders when things go wrong is a completely unacceptable way to deal with issues.\r\n\r\nThey either don't care or understand what an embarrassment it is for a design agency to be constantly letting their clients down with broken print promises caused by Route 1 Print's unreliability."