Routemaster Hire Ltd Reviews

Name: Routemaster Hire Ltd
Address: The Old Cottage, Pooleys Lane, Welham Green
Rating: 4.94

4.9 Rating 288 Reviews

99 %

of reviewers recommend Routemaster Hire Ltd

4.9

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Routemaster Hire Ltd:

RoutemasterHire is a family ‘lovingly-run’ London red bus hire company — for whom professional, premium service, authenticity and real passenger pleasure are top-deck.

Visit Website

Phone:

01707 276066

Email:

info@routemasterhire.com

Location:

The Old Cottage, Pooleys Lane
Welham Green
AL9 7LQ

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Routemaster Hire Ltd 5 star review on 30th October 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Routemaster Hire for a superb day out and being congenial hosts for my full bus load of guests for my 60th Birthday. You have been helpful and informative since the time I booked 15 months prior and on the day were helpful, relaxed, punctual and accommodating. My expectations of how good such an outing could be with such a historic vehicle were met 100%. I would thoroughly recommend Routemaster Hire Ltd for your event. David. August 2023.”

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Posted 2 years ago

“Had lots of issues with this company when the pandemic hit, however they had our deposit so we continued to use them for our postponed wedding in 2023. Once again to start with great customer service. On the big day the bus driver refused to stay for photographs as he had another booking, therefore me and my husband did not get any photographs at all with the bus, I didn’t even see my wedding names on the bus. When I brought this up after our wedding I got absolutely no where not even an apology. Such a bad service… I never leave bad reviews but I was appalled at the total lack of care they had! Even though we paid extra for this and it was on our paperwork.”

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Posted 2 years ago

“We were initially very excited to work with RouteMaster, they had some of the best prices and seemed very helpful. That was until the pandemic hit one month after we signed our contract, which meant postponing our wedding. Jennie refused to work with us on providing a refund of our deposit because “they’re a family business and are suffering from the pandemic” which was fair, we were all suffering and so we would work together on our new date. One year later. Except that, once our new date was confirmed as safe to move ahead with, then they didn’t have a vehicle available and wouldn’t provide a refund of our deposit. Clearly, as they had no vehicle available they could refund our deposit as they were suffering financial loss after all. But they chose to keep the deposit. This was shocking behaviour given the circumstances and appalling when you consider how the industry pulled together during the pandemic. Would not recommend them.”

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Posted 3 years ago

“Very professional, easy to deal with, and punctual (clearly important for a wedding). Jennie was on the ball throughout the process. Would recommend the company to anybody looking to provide transport for guests at their wedding.”

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Posted 5 years ago

“A thoroughly enjoyable day out, with efficient and helpful service from Jennie and Karl, Many thanks!”

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Posted 5 years ago

“Jennie communicated with us flawlessly before the event, arrived at our venue early and the buses were clean and well looked after. We would not hesitate to recommend them.”

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Posted 5 years ago

“Jennie was really helpful and reassuring in the build up to the day. The buses turned up in plenty of time and everyone was super excited by them. They were clean, beautiful and everyone involved was warm, welcoming and fun. We had people telling us all day that the buses added a really nice touch to our wedding. Thanks so much again!”

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Posted 5 years ago

“Brilliant company to use, always respond to emails quickly. My guests all loved the bus ride and I have absolutely no issues. Perfect service!”

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Posted 5 years ago

“Always a great service from Jennie and the team”

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Posted 5 years ago

“Excellent service, from booking the bus, drinks to the journey itself. Highly recommend anyone to use this company. It started our Christmas festivities in the most positive way. We will be using them again next year.”

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Posted 5 years ago

“We have used Routemaster hire for our team building events many times in the past and have always had fantastic results. Our clients always ve the best time and we find their services very reliable. Massive thanks to Jennie for helping organise everything, she makes the whole booking process very simple. Steven www.cccevents.co.uk”

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Posted 5 years ago

“4th time I have used RMH and they did not disappoint. they arrived early, staff were friendly and and very attentive. Everything went like clockwork so one less thing to worry about on the day. Thank you and would highly recommend their services.”

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Posted 5 years ago

“Perfect service and very good contact - both before and during the event! Everything went well and according to the plan.”

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Posted 5 years ago

“So helpful in the planning and event process. Would 100% love to use them again!”

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Posted 5 years ago

“We used Routemaster hire for a corporate event, we had a great time!”

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Posted 5 years ago

“The service we received from Routemaster Hire Ltd was second to none. The communication with Jennie in the office beforehand was prompt and efficient; the beautiful and very clean bus arrived early and the conductor texted me to tell me they were outside. The delegates at the conference LOVED their ride through London and thought the guide was hilarious. All in all absolutely brilliant all round and would definitely recommend and use them again!”

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Posted 5 years ago

“Absolutely brilliant! Had a great time on the routemaster. Jennie and the team are great! Top customer service, you can relax knowing the team will work out all the logistics. Thanks guys!”

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Posted 5 years ago

“We treated our international partners to a two hour guided bus tour of London. The RouteMaster team were very knowledgeable, informative and our guests thoroughly enjoyed themselves. We got to see most of the major sights! I would recommend it!”

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Posted 5 years ago

“Great service - always a pleasure!”

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Posted 6 years ago

“Brilliant service - Jennie was an absolute dream and made everything happen - without a hitch. I couldn’t recommend this company highly enough.”

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Posted 6 years ago

Routemaster Hire Ltd is rated 4.9 based on 288 reviews