“The marketing on the website's homepage is a bit deceptive and not clear. You guys market "As low as...$35" but in reality I was not able to find one that was anywhere near that price. I am paying $67 monthly, literally almost doubt the amount I am selecting one of the most economical ones available. Also it is not clear if I will be billed for the 2 years or if there is a contract and refund policy is also not clear. Sadly, I am a startup business and need a virtual office for now.”
Hi Jonathan,
Thank you for taking the time to review us. We appreciate your honest feedback, we understand your frustration and sincerely apologise for any negative experience you have had with us. The pricing advertised on our website is relative to all of our centres globally, so, likely, that price range may not be available in your area. When purchasing on our website, customers can choose their agreement length ranging from a month-month contract to a 24-month contract. We have a 30-day refund policy in place; if you decide that you would like to cancel your agreement within the first 30 days, you are entitled to a full refund by contacting us at refunds@rovva.com.
Hi Steve,
Thank you for your honest feedback. We apologise for any inconvenience this has caused you. We are constantly looking for ways to improve our communication with our customers so we will seriously consider your feedback and hopefully implement a solution as soon as possible. Your virtual office team are on hand to support you with any questions you may have or any assistance you may require via phone or email.
Thank you for your review, Dustin.
All information regarding the details of our plans and pricing specifications can be found on our website under the "How billing and pricing works" section as well as on our FAQ page. We strive for complete transparency with our valued customers and apologise if this has not been achieved in this case. We are constantly improving how we communicate with our customers and will take your feedback on board to create a better customer experience.
“I think this was easy. I wish I would of known the company that I had selected the office with since some of them are not great. But it was too late to change my mind after I paid.”
We appreciate the time you have taken to review our services, Salvador.
We apologise for any negative experience you have had while signing up with us. The description of the activation fee can be located under the “How billing and pricing works” section on our website. This sits beneath all product plans on the Virtual Office Address page here https://www.rovva.com/en-us/virtual-office/virtual-office-address
