Hi Shaun,
Thank you for taking the time to review our services. I have raised this issue with customer services to investigate further, and your dedicated Virtual Office team will be in touch. We always strive for complete transparency and satisfaction with our valued customers and apologise if this has not been reached in this case.
Hi Darshan,
We appreciate the time you have taken to write this review. Your virtual office team will contact you shortly after a purchase is made to clarify all of the above information and will support you throughout your entire experience. The information regarding your specific address as well as the contact information for your virtual office team can be found in your confirmation email.
“The marketing on the website's homepage is a bit deceptive and not clear. You guys market "As low as...$35" but in reality I was not able to find one that was anywhere near that price. I am paying $67 monthly, literally almost doubt the amount I am selecting one of the most economical ones available. Also it is not clear if I will be billed for the 2 years or if there is a contract and refund policy is also not clear. Sadly, I am a startup business and need a virtual office for now.”
Hi Jonathan,
Thank you for taking the time to review us. We appreciate your honest feedback, we understand your frustration and sincerely apologise for any negative experience you have had with us. The pricing advertised on our website is relative to all of our centres globally, so, likely, that price range may not be available in your area. When purchasing on our website, customers can choose their agreement length ranging from a month-month contract to a 24-month contract. We have a 30-day refund policy in place; if you decide that you would like to cancel your agreement within the first 30 days, you are entitled to a full refund by contacting us at refunds@rovva.com.
Thank you for your review, Dustin.
All information regarding the details of our plans and pricing specifications can be found on our website under the "How billing and pricing works" section as well as on our FAQ page. We strive for complete transparency with our valued customers and apologise if this has not been achieved in this case. We are constantly improving how we communicate with our customers and will take your feedback on board to create a better customer experience.
Hi Khody,
Thank you for taking the time to review our services. We're sorry for any inconvenience caused by the activation fee. We're always looking to improve how we display information for our customers. Therefore, we take your feedback very seriously. The activation fee covers service set-up and mail handling from the commencement of your plan. Depending on your location, some documentation needs to be notarized to follow postal and compliance regulations. Your virtual office team will support you throughout the process, collecting and verifying all the relevant forms required for quick activation of the service. Further descriptions of our fees are located under the 'How billing and pricing works' section. This sits beneath all product plans on the Virtual Office Address page here https://www.rovva.com/en-ca/virtual-office/virtual-office-address
“You do not have a customer care number that one could call or email that one could write for enquiry. Also, your agents who chat do not have enough information. I think Rovva needs to work more on customer care contact to gain trust.”
Hi Jacob,
Many thanks for your review. We appreciate the time you have taken to provide us with your honest feedback. We would like to sincerely apologise for any inconvenience this has caused you. We do not have a customer care line at present; however, we are always ready to assist our valued customers at info@rovva.com. Your virtual office team will contact you shortly after a purchase is made and will support you throughout your entire experience as well.
Hi Alex
Thank you for your review. We appreciate your honest feedback. Please see the "How billing and pricing works" section on our website as this explains why the final price may have differed from the initial price. This section can be found beneath all product plans on the Virtual Office Address page https://www.rovva.com/en-us/virtual-office/virtual-office-address
Hi Deirdre,
Thank you for your review. We appreciate your honest feedback and sincerely apologise for any inconvenience this has caused you. We have raised your comment with our technical team in hopes of improving our website's user experience.
Hi Gilbert,
Thank you for your review, we appreciate your honest feedback. All information regarding our pricing can be viewed in the "How billing and pricing works" section on our website. We strive for complete transparency with our valued customers and will take your feedback on board to create a better customer experience going forward.
Hi Paul,
I'm very sorry for the inconvenience caused. We have raised this with the relevant department to investigate and this will be resolved as soon as possible.
Thank you for your review, Erica.
We appreciate your honest feedback as it helps us create a better customer experience for all of our valued customers. All of the information regarding our pricing methods can be viewed in the "How billing and pricing works" section on our website and your virtual office team are always there to support you should you have any queries or concerns along the way.
Hi Stephane,
Thank you for taking the time to review our service. We're very sorry for any technical issues that you experienced. This has been highlighted to our developers who will investigate to ensure this doesn't happen again. However, we're glad your transaction was successful and that you can now start benefiting from what our services have to offer.
“I'm left with the feeling of being ripped off. Why is there no way for me to contact support or even get my address. I saw on your pricing page that mail forwarding was included and then when I went to pay it said it now has a cost. I am concerned and on the fence about charging back this charge if I do not hear from you soon.
Michael”
Hi Michael,
Many thanks for taking the time to review our service. Your virtual team will contact you to configure your address. Whilst the handling and collecting of your mail is free, an additional cost is applied for forwarding it on. We're sorry for any inconvenience caused and will ensure this is clearer on our website. Your virtual team contact is on hand to answer any further queries you might have.
