Hi Alan
Thank you for your review. I will pass your suggestion on to our team as we are always looking for ways to improve our customer experience. The activation fee differs depending on the operative region as well as the package that is purchased. More about our activation fee can be seen in our 'How billing and pricing works' section on our website here https://www.rovva.com/en-jp/virtual-office/virtual-office-address
“the site is good. Easy to navigate.
One thing that was annoying is that everytime I skipped to the next page on buildings it did not scroll down to where the buildings were.
Also, the filtering does not work on pricing.”
Hi Michael
Thank you for taking the time to review our services, we appreciate your honest feedback. We are always looking at ways to improve our services and will take your suggestions into serious consideration as your suggestions may lead to an improved customer experience for all of our future customers. We hope that you enjoy your time with us and please let us know if we can be of any further assistance
Hi Bronwyn,
Thank you for taking the time to review our services. We are always looking to improve our communication methods with our valued customers and will seriously consider your feedback. Your virtual office team are on hand and will support you throughout the process and for the entire duration of your agreement via phone or email. Your virtual office team will be happy to help you with all of the questions you may have or any assistance you may require.
Thank you for your review, Olubunmi.
We will work hard to ensure your continued satisfaction with our services. We are here to help if you require any assistance!
“I had issues with getting my payment through and no one was able to help me right away. I was told it would take 24-48 hours before someone would get back with me.”
Hi Leslin
Thank you for your feedback. Our sincerest apologies for the technical issues that you faced when making your purchase, we have alerted our IT team to resolve this issue. We are always looking to improve how we communicate with our valued customers and will consider your feedback to improve this aspect of our services.
Hi Steve,
Thank you for your honest feedback. We apologise for any inconvenience this has caused you. We are constantly looking for ways to improve our communication with our customers so we will seriously consider your feedback and hopefully implement a solution as soon as possible. Your virtual office team are on hand to support you with any questions you may have or any assistance you may require via phone or email.
“I think this was easy. I wish I would of known the company that I had selected the office with since some of them are not great. But it was too late to change my mind after I paid.”
We appreciate the time you have taken to review our services, Salvador.
We apologise for any negative experience you have had while signing up with us. The description of the activation fee can be located under the “How billing and pricing works” section on our website. This sits beneath all product plans on the Virtual Office Address page here https://www.rovva.com/en-us/virtual-office/virtual-office-address
