Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just joined! So far superb”

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Posted 8 years ago

“Quick, efficient and easy to use website.”

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Posted 8 years ago

“So easy and quick to start this Policy Excellent service”

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Posted 8 years ago

“easy quick site to use, much cheaper than insurance from network provider.”

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Posted 8 years ago

“Website very easy to use. Great customer service. Excellent”

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Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

“very easy to set up”

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Posted 8 years ago

“Very easy to use your website”

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Posted 8 years ago

“So far cannot fault you though we will have to see when I need to claim from you.”

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Posted 8 years ago

“easy to use , well expalinied will recomend”

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Posted 8 years ago

“QUICK AND EASY”

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Posted 8 years ago

“Nice and simple! Easy to insure phone”

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Posted 8 years ago

“Claim no:CLM23382 One of the worse service I have been ever served in my life. I claimed my tv insurance 4 months ago last week I got frustrated as they asked me some more irrelevant papers to be sent to them which I did . While I was explaining my family situation that my 2 kids have no tv for past 4 month and I am regretting over the decision that my husband suggested me to do the insurance with Row insurance . So they came with the idea that I had no knowledge over this insurance and we are paying for last 8 months from our joint account. Such a poor judgement. I am so frustrated that I have decided to write this review. I am so gutted. I have spoken to citizen advise bureau and FOS. Now I am going to make a appeal to reconsider my application . And let's see !! Hope for the best!!”

Helpful Report

Posted 8 years ago

Hi Sabrina, sorry to hear you feel this way. The decision to decline the claim was based on admission the policy was purchased by a third party, without your knowledge. We understand your frustration, but our terms are there to protect our current and future customers. You have been provided with the details to make an appeal.

Posted 8 years ago

“Very good”

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Posted 8 years ago

“Quick and easy and stress free couldn't be easier.”

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Posted 8 years ago

“I found row to be cheapest+ best insurance for my home contents x”

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Posted 8 years ago

“The easiest way to get your appliances covered, this quick 5 minute check has saved me over £140, what have you got to lose?”

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Posted 8 years ago

“Did few mistakes in my order which were fixed without delay and concernes. Thanks”

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Posted 8 years ago

“Website quick and easy to use. Prices excellent!”

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Posted 8 years ago

“Had bad experience with British Gas cover, so got a very good quote from Row...”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews