Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest around easy to set up great service”

Helpful Report

Posted 8 years ago

“THEY ARE VERY HELPFUL AND EXCELLENT CUSTOMER SERVICE SKILLS HIGHLY RECOMMEND”

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Posted 8 years ago

“Very very poor customer service. Slow and unprofessional. Submitted a mobile phone claim last month after it was stolen and it's still not been processed despite their website saying "within 24 hours". I won't be using them again.”

Helpful Report

Posted 8 years ago

Sorry to hear you feel this way. We wrote to you on 3rd December regarding your claim and requested some documentation from you to be sent to us, which we have not received. We hope to hear from you soon as we cannot proceed without it.

Posted 8 years ago

“Nice and easy to do and half the price of D and G. Value for money”

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Posted 8 years ago

“Very poor service, going through a claim now, tv was accidentally damaged and I'm still waiting for Row to process my claim. Kids have no tv for xmas. Manager from customer service team grilled me with questions as if i was lying about cause of the accident. Very stressful process, going to take legal proceedings.”

Helpful Report

Posted 8 years ago

Hello Anthony, sorry to hear you are unhappy with your experience. We also wish to get this claim resolved as quick as possible. Due to a high rate of insurance fraud we do need to ask a lot of questions and appreciate your patience with these. If we can provide you with an update please don't hesitate to get in contact.

Posted 8 years ago

“Happy so far with the easy set up of my phone insurance”

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Posted 8 years ago

“Very quick and straightforward. First time registered with this company.”

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Posted 8 years ago

“Really impressed with ROW, quick to respond to any queries and very helpful :) Great customer service!”

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Posted 8 years ago

“Really user friendly”

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Posted 8 years ago

“Quick, easy, efficient service.”

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Posted 8 years ago

“Really quick and very user friendly site to use.”

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Posted 8 years ago

“Cheap insurance for multiple gadgets”

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Posted 8 years ago

“Price is amazing for first time insurance”

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Posted 8 years ago

“easy and quick”

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Posted 8 years ago

“overall good”

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Posted 8 years ago

“simple to get a quote and purchase”

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Posted 8 years ago

“excellent insurance providers would recommend to anyone”

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Posted 8 years ago

“Great value for money. I saved £19.00 per month.”

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Posted 8 years ago

“Excellent cover and price.The best I could find.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews