Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up cover”

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Posted 7 years ago

“My daughter has her home appliances covered by Row and she's thoroughly delighted with the service. Thought I'd hoping myself as I've just moved house and want the security that comes with insuring my expensive appliances Thank you”

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Posted 7 years ago

“Very fast happy with service an cheapest company thank you”

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Posted 7 years ago

“Site was easy to use”

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Posted 7 years ago

“Eccelent reviews superbly efficient. Easy application”

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Posted 7 years ago

“Delighted with their prices”

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Posted 7 years ago

“Very good service and so easy to do. So much cheaper than my existing insurance.. Thank you.”

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Posted 7 years ago

“Yes they are cheap but when you need to claim, they make you pay off the whole policy plus £75 excess, for which you can easily buy a second hand phone. They never call you back, even who you are promised when you call every day off you have for weeks, & the particular person who can deal with your query isnt currently available.... Swear I have wasted weeks of my life with them and my phone still isnt working properly (recurrent problem)”

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Posted 7 years ago

“easy to set up mobile phone insurance”

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Posted 7 years ago

“Easy to navigate web site, clear and VERY competitive against other well known providers who despite an excessive number years of custom with couldn't complete. Thanks Row.co.uk”

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Posted 7 years ago

“Easy to set up and great value”

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Posted 7 years ago

“quick and good”

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Posted 7 years ago

“I dropped my I phone into the sea whilst on holiday. It took three weeks to get the correct info to them , they want your inside leg measurement. I had a phone bill to the for over £30 when I reported my lost phone ( I did ask for a low cost alternative number, they said they didn't have one. I got so desperate waiting I bought my own phone, which they declined to help pay towards. Instead the would only offer me my phone repaired or another new one. My excess is £87.50. Ive currently spent £520 and I'm still waiting for my phone to be fixed or replaced ! 5 weeks later. I feel ive been ripped off. Just buy a second hand replacement and forget the insurance.”

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Posted 7 years ago

“Very easy and simple to set up”

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Posted 7 years ago

“Easy hassle free website. To the point. Get the insurance you need at the best price.”

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Posted 7 years ago

“Easy to sign up... simple site to use. Easy to change details”

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Posted 7 years ago

“Easy to yse”

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Posted 7 years ago

“Super service super price”

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Posted 7 years ago

“good price-good value for money. affordable. excellent”

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Posted 7 years ago

“easy and not expensive”

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Posted 7 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews