Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to use, good value prices, insure all products in one place Would recommend”

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Posted 8 years ago

“New customer but set up process was simple and straightforward”

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Posted 8 years ago

“I ensured my new device quickly and without difficulty.”

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Posted 8 years ago

“Easy to use website and a fantastic price quoted”

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Posted 8 years ago

“I searched for the best price and row beat them all and it was so easy to fill forms in online”

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Posted 8 years ago

“Very simple and easy, great company to insure your appliances. Also got a cursity call to welcome me as a customer.”

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Posted 8 years ago

“Good value for money... great cover!!”

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Posted 8 years ago

“Easy quote great service”

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Posted 8 years ago

“My rating is based on how easy the process was to set up cover for my mobile. Excellent cover price.”

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Posted 8 years ago

“Excellent value for money and simple to use”

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Posted 8 years ago

“Really easy site to use, instant quotes and the discounts for more gadgets is always a bonus.”

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Posted 8 years ago

“Quick easy and recommended”

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Posted 8 years ago

“easy to do just had do it online easy use web site and no hassle”

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Posted 8 years ago

“Very quick and easy to get cover and half the price of Domestic and General who I've been with for 5 years. They couldn't match the price, so much for recognising customer loyalty !!.”

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Posted 8 years ago

“quick and easy service”

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Posted 8 years ago

“I bought this insurance for my brand new galaxy s8 phone. About 2 month of having the insurance my phone fell from my computer table and it has a crack in the screen. (The phone is incredible fragile it even had a case) So I bang a claim in, they wanted to know everything about me. They would of asked for DNA if they could. After a week I get in touch with them as no one replied. I was told on the phone someone would contact me. I waited another few days. No call, so I rang them again they said the same thing. After about a month they get in touch with me. They tell me that I would have to pay £175 to repair my screen. £75 excess, £30 for damaging my phone within the first 3 month and £6.99 X 10 payments. I feel robbed, after a month or so of waiting I get told I needed to pay £175 excess to repair my phone. I would rather pay Samsung UK to do the repair for me. Atleast it would become by professionals and not cowboys. Why would someone buy insurance then having to pay £175 to get it repaired. Literally what is the point in having insurance? I urge anyone who is going to buy this insurance. Don't do it. You will only be massively disappointed by them. I have never dealt with such a rubbish company. Down to customer care and the policy. I should have sticked with the better companies like insurance2go or protect your bubble. I just found out Samsung also do insurance which I wished I knew about. I cancelled my insurance claim and going to have to pay a fortune to Samsung to repair it sadly but I would rather do that then give these people money. The people leaving these reviews obviously have never tried to make a claim so don't listen to them.”

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Posted 8 years ago

Hi Gareth, sorry to hear of your negative experience. We were unable to contact you on several occasions which caused delay. As with the other companies you have listed, the insurance policies are annual and therefore we do require outstanding premiums to be paid in result of a claim.

Posted 8 years ago

“Nice and easy to set up”

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Posted 8 years ago

“Terrible service. Got appliance cover but was told it would incur £130 excess when I tried to use it. This wasn't what I signed up to. Told me twice they never received my emails. Hopeless. Might as well burned my cash. Won't use again!”

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Posted 8 years ago

“A very competitive price for 4 kitchen appliances.”

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Posted 8 years ago

“Easy to navigate site very informative and their prices are great”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews