Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick and easy service”

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Posted 9 years ago

“I bought this insurance for my brand new galaxy s8 phone. About 2 month of having the insurance my phone fell from my computer table and it has a crack in the screen. (The phone is incredible fragile it even had a case) So I bang a claim in, they wanted to know everything about me. They would of asked for DNA if they could. After a week I get in touch with them as no one replied. I was told on the phone someone would contact me. I waited another few days. No call, so I rang them again they said the same thing. After about a month they get in touch with me. They tell me that I would have to pay £175 to repair my screen. £75 excess, £30 for damaging my phone within the first 3 month and £6.99 X 10 payments. I feel robbed, after a month or so of waiting I get told I needed to pay £175 excess to repair my phone. I would rather pay Samsung UK to do the repair for me. Atleast it would become by professionals and not cowboys. Why would someone buy insurance then having to pay £175 to get it repaired. Literally what is the point in having insurance? I urge anyone who is going to buy this insurance. Don't do it. You will only be massively disappointed by them. I have never dealt with such a rubbish company. Down to customer care and the policy. I should have sticked with the better companies like insurance2go or protect your bubble. I just found out Samsung also do insurance which I wished I knew about. I cancelled my insurance claim and going to have to pay a fortune to Samsung to repair it sadly but I would rather do that then give these people money. The people leaving these reviews obviously have never tried to make a claim so don't listen to them.”

Helpful Report

Posted 9 years ago

Hi Gareth, sorry to hear of your negative experience. We were unable to contact you on several occasions which caused delay. As with the other companies you have listed, the insurance policies are annual and therefore we do require outstanding premiums to be paid in result of a claim.

Posted 9 years ago

“Nice and easy to set up”

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Posted 9 years ago

“Terrible service. Got appliance cover but was told it would incur £130 excess when I tried to use it. This wasn't what I signed up to. Told me twice they never received my emails. Hopeless. Might as well burned my cash. Won't use again!”

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Posted 9 years ago

“A very competitive price for 4 kitchen appliances.”

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Posted 9 years ago

“Easy to navigate site very informative and their prices are great”

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Posted 9 years ago

“Got a good price to insure my microwave but unable to insure wine cooler as there was not the option”

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Posted 9 years ago

“Great price on insurance,and friendly and helpful call centre staff”

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Posted 9 years ago

“was very quick and simple to set up. however I haven't received any confirmation of cover or policy documents after I paid. it would be nice to receive an email confirming that I am covered for reassurance.”

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Posted 9 years ago

“Was quick and easy to get a quote and set everything up for insurance on my washing machine and great prices too. Would highly recommend to a friend”

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Posted 9 years ago

“GREAT CUSTOMER SERVICE TO SORT OUT DETAILS,UNSURE OF ON LINE”

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Posted 9 years ago

“Quick and easy and a good price!”

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Posted 9 years ago

“Very competitive prices and website provides ease of use .Overall very pleased”

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Posted 9 years ago

“Was very easy to use, an all round great service”

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Posted 9 years ago

“Excellent value compare to other quotes that I have received”

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Posted 9 years ago

“Fantastic customer service”

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Posted 9 years ago

“to be honest it has not yet”

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Posted 9 years ago

“Saved me over £20 insuring my appliances through them, happy, happy, happy!!!”

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Posted 9 years ago

“Easy multiple kitchen cover, didn't even take 5 minutes to sort out”

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Posted 9 years ago

“good easy to use service!100% reccommend!”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews