Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very cost effective when compared to the main suppliers insurance so £6.99 compared to Vodafone direct £12 and checking the cover is like for like”

Helpful Report

Posted 8 years ago

It's brilliant to hear we're saving you £60+ per year!

Posted 8 years ago

“Wish i had found this sooner. Really cheap insurance. I now have 3 items insuranced.”

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Posted 8 years ago

“got a good price”

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Posted 8 years ago

“After paying the annual amount up front I had to submit a claim due to a stolen phone. Despite sending in my claim documentation within five days it took Row Insurance 3 further weeks to make contact me and that was with me emailing asking for an update call daily! When they did eventually call they declined my claim based on a ridiculous technicality which was bad enough. I then received an email telling me to cancel my Direct Debit to stop further payments being taken as I no longer had a gadget to insure. I advised that I was 6 months into a policy I had paid for in full and was advised that I was not due a refund as I'd made a claim (WHICH THEY HADNT PAID!!!). Insure with these incompetent thieves at your own risk. They might be cheap but when you need a claim paid you'll be fobbed off. Just saying!”

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Posted 8 years ago

“By giving me s very good quote for my appliances”

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Posted 8 years ago

“. Looked around as they ( other company ) had put the price up for my 2 appliances. I have now 3 appliances and it still cheaper. should have looked last year .”

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Posted 8 years ago

“Very quick and easy website. Very cheap cover with option s to add gadgets. Plenty of benefits added to the cover.”

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Posted 8 years ago

“Good premiums”

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Posted 8 years ago

“They don't use Domestic & General as engineers thats a great start!”

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Posted 8 years ago

“Very disappointing service, be warned folks, its a bait and click website to get you to sign up, crap.”

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Posted 8 years ago

Hello, sorry to hear you feel this way. The vast majority of our customers have a great experience so we'd welcome your honest feedback. Please do get in contact with Customer Services.

Posted 8 years ago

“Very esay to getting insured an cheap”

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Posted 8 years ago

“Straight forward , easy to follow web site and of course the PRICE . I,m HAPPY Lynda”

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Posted 8 years ago

“Quick, easy registration”

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Posted 8 years ago

“Quick easy registration.”

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Posted 8 years ago

“You made me so happy but giving me the same as my old insurance for less. Will tell all my friends about u.x”

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Posted 8 years ago

“very simple and straight forward site to use :)”

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Posted 8 years ago

“Very easy and straightforward website easy to set up the cover I needed.”

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Posted 8 years ago

“Seriously cheap insurance and a very easy website to navigate! I had my insurance sorted within minutes.”

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Posted 8 years ago

“the cheap insurance”

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Posted 8 years ago

“quick easy excellent value”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews