Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the quickness of the site”

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Posted 8 years ago

“Excellent Value”

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Posted 8 years ago

“Seemed easy to deal with and efficient ! Early days yet but looking OK !”

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Posted 8 years ago

“Very straight forward and easy to set it up Keep it up and thanku”

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Posted 8 years ago

“I have been very happy with the customer service however I have had to submit a claim for a stolen phone and despite sending all the supporting documents off over a week ago, I have yet to have any response or acknowledgement, despite several emails to ask if they have everything they need ????”

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Posted 8 years ago

“Ease of applying”

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Posted 8 years ago

“It's excellent they make it very simple process just on finger tips”

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Posted 8 years ago

“It"s about 2 month I'm waiting for my phone replacing. They have send me faulty phone for replacing , and now I'm waiting about 2 weeks for the new decision. Is this 24/7 service replacement?”

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Posted 8 years ago

Hello Tomas, sorry to hear of delays with your claim. This has been passed on to our Customer Services Manager who will get in contact with you directly.

Posted 8 years ago

“Customer service was effective Cost effective Expecting good future services”

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Posted 8 years ago

“You look a great safe company to insure our products with and very inexpensive, us housewifes get taken a len of by certain companies but yours is secure and trusting and so easy to set up a direct debit, thank youxxxxx”

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Posted 8 years ago

“Very good price which beat our current price by over £6 per month. Thank you!”

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Posted 8 years ago

“Easy to use”

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Posted 8 years ago

“Very fast and good website”

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Posted 8 years ago

“Good prices and helpful staff”

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Posted 8 years ago

“So far so good having joined just yesterday. Reviews looked good, Customer service was good (Zoe) and cover looks good value for money.”

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Posted 8 years ago

“hi Please give me a contract. I'm waiting for her for a long time. Urgent ROW does not respond to my emails and does not respond to me.”

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Posted 8 years ago

Hi Janusz, all policy documents can be found on your Row.co.uk portal. Just click 'login' at the top of the website and enter your email address and password.

Posted 8 years ago

“Price and easy to use website”

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Posted 8 years ago

“A very good deal on washer dryer cover. Very pleased!”

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Posted 8 years ago

“Very good deal”

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Posted 8 years ago

“The quote was quick and fast. Putting in all the details was easy and also I have been recommended by a friend so I am happy with the service”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews