Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

Write Your review

Tell us how Row.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and much cheaper than most”

Helpful Report

Posted 8 years ago

“Good value for money. Ive already got an appliance insurance with you aswell.”

Helpful Report

Posted 8 years ago

“Very easy to use. No sales ads”

Helpful Report

Posted 8 years ago

“Crooks, refused to replace a tv after child accidentally knocked it down”

Helpful Report

Posted 8 years ago

Hi Kennedy, sorry you feel this way. Unfortunately the claim fell outside of our terms and conditions so could not be taken forward.

Posted 8 years ago

“I got my insurance a lot cheaper”

Helpful Report

Posted 8 years ago

“Very Easy and Reliable”

Helpful Report

Posted 8 years ago

“easy to use”

Helpful Report

Posted 8 years ago

“The site was so easy to use and the quote revived was reasonable”

Helpful Report

Posted 8 years ago

“It was £1 than other companies”

Helpful Report

Posted 8 years ago

“Really easy to do any the cheapest price”

Helpful Report

Posted 8 years ago

“Low prices as I'm a pensioner and have no savings so it's good. Recommend by my daughter.”

Helpful Report

Posted 8 years ago

“Great to have all your goods insured in one place , cutting the cost”

Helpful Report

Posted 8 years ago

“Row makes you feel appreciated, and I'm happy to of chosen them for our insurance , I will certainly recommend you guys to family and friends.”

Helpful Report

Posted 8 years ago

“Excellent price to cover three appliances, easy and quick site to navigate. So pleased.”

Helpful Report

Posted 8 years ago

“how cheap they are”

Helpful Report

Posted 8 years ago

“tried to make a claim on my cooker only to be told with no proof of purchase they wouldn't proceed with my claim. apparently its in the small print unfortunately no policy was ever sent. this company take your money by giving low quotes. better off with domestic and general.”

Helpful Report

Posted 8 years ago

Hi Julie, sorry to hear you feel this way. This is in our terms, which have to be accepted during the sign-up process before payment is taken. The policy documents are downloadable 24/7 within your online customer portal.

Posted 8 years ago

“the price was better than another company”

Helpful Report

Posted 8 years ago

“This company might be really good and efficient at setting up new polices but there are a lot of hidden costs in the small print and they take a long time to process claims. My son's phone was stolen abroad and nearly a month later he's still waiting to hear if they're going to replace. Meanwhile, they've pointed out that they will not only charge the excess of £75 but they will also add £30 if the phone is stolen and another £30 if the phone is stolen abroad. They also want you to pay the remaining premiums for the year if you're paying monthly. It's not a quick service at all and the 24 hour replacement that they brag about is only after they've made the decision. It's taking them for ever to actually make the decision as to whether to honour the claim! I wouldn't recommend insuring with this company at all.”

Helpful Report

Posted 8 years ago

Hi Lowri, sorry to hear you feel this way. It's important to us that we are completely transparent with customers and do not have hidden costs. We do try and draw attention to the excess payments throughout the setting up process, so welcome your feedback and will look into how we can make this clearer. We do apologise for any delays you may have faced. Please know this has been escalated to our Customer Service Manager to find a resolution fast.

Posted 8 years ago

“It's easy to insure with them and they are cheap, just don't bother to try and claim, it takes an eternity. In the end I gave up and bought my daughter a new phone. By the time I'd paid the excess and the instalments in advance for the year it was cheaper. Wish I'd done this from the start and not wasted my time trying to gather all the info required to make a claim. Never again!!!”