Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,525 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company might be really good and efficient at setting up new polices but there are a lot of hidden costs in the small print and they take a long time to process claims. My son's phone was stolen abroad and nearly a month later he's still waiting to hear if they're going to replace. Meanwhile, they've pointed out that they will not only charge the excess of £75 but they will also add £30 if the phone is stolen and another £30 if the phone is stolen abroad. They also want you to pay the remaining premiums for the year if you're paying monthly. It's not a quick service at all and the 24 hour replacement that they brag about is only after they've made the decision. It's taking them for ever to actually make the decision as to whether to honour the claim! I wouldn't recommend insuring with this company at all.”

Helpful Report

Posted 8 years ago

Hi Lowri, sorry to hear you feel this way. It's important to us that we are completely transparent with customers and do not have hidden costs. We do try and draw attention to the excess payments throughout the setting up process, so welcome your feedback and will look into how we can make this clearer. We do apologise for any delays you may have faced. Please know this has been escalated to our Customer Service Manager to find a resolution fast.

Posted 8 years ago

“It's easy to insure with them and they are cheap, just don't bother to try and claim, it takes an eternity. In the end I gave up and bought my daughter a new phone. By the time I'd paid the excess and the instalments in advance for the year it was cheaper. Wish I'd done this from the start and not wasted my time trying to gather all the info required to make a claim. Never again!!!”

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Posted 8 years ago

“Very good reviews. And an easy sign up to get cover on mobile”

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Posted 8 years ago

“easy to use”

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Posted 8 years ago

“very easy to us and cheapest”

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Posted 8 years ago

“pleased with the quote, very good value and a very straight forward website!”

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Posted 8 years ago

“Easy to insure my appliance”

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Posted 8 years ago

“Easy process to insure my son's gadget”

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Posted 8 years ago

“Very fast and affordable quote!”

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Posted 8 years ago

“Row insurance has really let me down my iPhone 6s Plus was stolen in Benidorm I made a claim which was successful and it's been 7 days now and I've still not got a iPhone back and the phone that they're going to be sending me is second hand in a different colour and not with it's original box I am absolutely disgusted with this company as they advertise they will replace your phone within 24 hours if I'd known it was going to take this long and i would not have ended up with the phone which I originally bought in gold then I would have never of taken insurance with them not only that they made me pay the rest of the years insurance which means now I'm stuck with them til summer 2018”

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Posted 8 years ago

“Brilliant prices!! Very happy with the checkout. Very quick and easy!”

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Posted 8 years ago

“Very. Nice and relaxed now I know we are covered”

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Posted 8 years ago

“Row have by far the worst customer service I have ever encountered from any company I've dealt with. I submitted a claim for a broken phone 10 days ago: it's still sat here on my desk looking all forlorn. Their initial response was to reject the claim because the claim had already been approved (?), because my policy (which runs to Feb 2018) had 'not been renewed' (!) and because the terms and conditions only allow for three claims in a 12-month period (this is my second claim). I contacted customer services by email (try finding a telephone number on the website...) and they admitted next day that they had made a mistake and asked me to send them images of the damaged phone. That was six days ago: despite two emails from me asking for an update, I have yet to hear from them. Either they are grossly incompetent, hopelessly understaffed or have a deliberate strategy of making the claims process as protracted and tortuous as possible to deter customers from claiming. Don't be fooled by the low premiums: they're cheap for a reason.”

Helpful Report

Posted 8 years ago

Hi John, sorry to hear you feel this way. There was an IT error as you rightly point out, though we were quick to rectify this to move your claim along. We are currently awaiting your requested documentation by email, which is what is currently causing a delay. We are always available by phone to help, you can find our number in the website footer, on the 'contact' page, and at the bottom of all our automated emails.

Posted 8 years ago

“I had a quart from Domestic and general and is was £2 more so in all had saved me some money thank you and will defo look at your web site when I need new insurance thank you”

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Posted 8 years ago

“Easy to find it , easy to set up ,great customer service :)”

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Posted 8 years ago

“Simple to arrange and great value cover.”

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Posted 8 years ago

“Quick to insure your phone. Cover starts from the moment you've paid”

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Posted 8 years ago

“Row enabled me to successfully insure my replacement iPhone6”

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Posted 8 years ago

“Row.co.ukare brilliant, they covered the appliances I wanted cover for at great monthly prices.”

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Posted 8 years ago

“EASY TO USE”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,525 reviews