Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly the same cover as legal & general but much cheaper.”

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Posted 8 years ago

“Information was taken from me very quickly and policy set up straight away. Very helpful.”

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Posted 8 years ago

“Very easy to complete”

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Posted 8 years ago

“It was so quick and easy, just enter the details about the items you want to cover (I had 4 household appliances covered) and got a great quote. Then you could choose to pay monthly or all in one go! It's that simple. A great big service for a not so big price. Get a quote today and see what you think.”

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Posted 8 years ago

“Want to say thank you , Your company made my holidays without phone very great. It passed about 2 moths after I have claimed my phone is broken. Still today I don't have any information what your company will do in a future. May be you think I need to be very happy of this incredible service. Being sorry nothing change.”

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Posted 8 years ago

“Good for money and a good service”

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Posted 8 years ago

“was ok. Took a while to get it right”

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Posted 8 years ago

“Be careful what you sign up for,l signed up them on the 21 April 2017 and wanted to claim on the 2nd of June for accidental washing machine and they told me the claim hasn't started, you can even claim over phone and very hard to do online. The next button does not move to finished the claim.”

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Posted 8 years ago

Hi Cynthia, sorry to hear you had IT problems when claiming online. Our UK based customer services can be reached on 0844 318 6870 to help you with this.

Posted 8 years ago

“Very simple and easy to use. No fuss was done and dusted in minutes”

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Posted 8 years ago

“Fantastic fast and cheap”

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Posted 8 years ago

“Very fast and cheap to insure my ecpensive LG TV. Now I can watch it peacefully, thank you”

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Posted 8 years ago

“It does what it says”

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Posted 8 years ago

“Easy to use, simple and easy to navigate and good prices”

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Posted 8 years ago

“brilliant price for phone insurance”

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Posted 8 years ago

“Waited for the box to be delivered so I could post my phone to get fixed. Two weeks later still no box. Rang them up and was told that no one actually posted the box. Finally received the box. Posted it on Monday through their dedicated couriers but apparently they only received it on Thursday. It's been a week now without a phone and still nothing. If I knew this was gonna be the case before taking the policy out I would of looked elsewhere. I once claimed on o2 insurance a couple of years back, although insurance was more expensive I had my phone back within days. Cheap bairns pay twice I guess! Won't be staying with row once I get my phone back (if I ever will in this pace...) they only seem to care about how much you need your phone if it's stolen, lost or damaged beyond repair... because then you get a replacement within 24hrs. Who cares about everyone else's claims. Maybe consider losing your phone before claiming!! One good thing - customer service advisors seem to be nice.”

Helpful Report

Posted 8 years ago

Hi, sorry to hear of your experience. This is currently being investigated internally as these sort of delays should not occur. We are pleased to hear you received a friendly service from our customer advisors.

Posted 8 years ago

“Quick and easy service”

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Posted 8 years ago

“Just got insurance for my Bosch washing machine, very good rate and early days yet, no problems so far.”

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Posted 8 years ago

“First time dealing with you let's see how we go”

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Posted 8 years ago

“Low price easy to use website”

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Posted 8 years ago

“Terrible service when you make a claim they'll try and catch you out with anything eventually will pay out but they don't half make out that your the criminal.”

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Posted 8 years ago

Hi, we're sorry to hear you feel this way. We do not try to catch out our customers, we just ensure that claims are in line with our terms & conditions. This way everyone is treated equally and fairly, meaning we can keep our premiums as low as possible.

Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews