Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

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Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for the box to be delivered so I could post my phone to get fixed. Two weeks later still no box. Rang them up and was told that no one actually posted the box. Finally received the box. Posted it on Monday through their dedicated couriers but apparently they only received it on Thursday. It's been a week now without a phone and still nothing. If I knew this was gonna be the case before taking the policy out I would of looked elsewhere. I once claimed on o2 insurance a couple of years back, although insurance was more expensive I had my phone back within days. Cheap bairns pay twice I guess! Won't be staying with row once I get my phone back (if I ever will in this pace...) they only seem to care about how much you need your phone if it's stolen, lost or damaged beyond repair... because then you get a replacement within 24hrs. Who cares about everyone else's claims. Maybe consider losing your phone before claiming!! One good thing - customer service advisors seem to be nice.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear of your experience. This is currently being investigated internally as these sort of delays should not occur. We are pleased to hear you received a friendly service from our customer advisors.

Posted 9 years ago

“Quick and easy service”

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Posted 9 years ago

“Just got insurance for my Bosch washing machine, very good rate and early days yet, no problems so far.”

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Posted 9 years ago

“First time dealing with you let's see how we go”

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Posted 9 years ago

“Low price easy to use website”

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Posted 9 years ago

“Terrible service when you make a claim they'll try and catch you out with anything eventually will pay out but they don't half make out that your the criminal.”

Helpful Report

Posted 9 years ago

Hi, we're sorry to hear you feel this way. We do not try to catch out our customers, we just ensure that claims are in line with our terms & conditions. This way everyone is treated equally and fairly, meaning we can keep our premiums as low as possible.

Posted 9 years ago

“Very quick to apply for insurance for my washing machine and very cheap. Thank you”

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Posted 9 years ago

“Super cheap insurance and saving me loads, 3 appliances for the price of 2.. great service..”

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Posted 9 years ago

“Cheapest deal I have found, I was amazed to see I can insure 2 appliances and my Iphone for less than my previous insurer for just 2 appliances.”

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Posted 9 years ago

“Quick and easy to join”

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Posted 9 years ago

“I GOT 3 PRODUCTS INSURED FOR A GOOD PRICE AND WAS VERY QUICK AND EASY TO INSURE”

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Posted 9 years ago

“Insured a TV with ROW after moving it all space of 5 meters accidentally clipped the door would think this was covered under accidental damage... apparently not the reason I was given should of moved it with two people so if you live on your own don't bother in fact don't bother at all.”

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Posted 9 years ago

“i love the name plus they are cheeper then then most”

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Posted 9 years ago

“The ease of adding all my business mobile models. Plus the ease of paying for the service.”

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Posted 9 years ago

“The ease of adding all my company mobile phone brands and models. Plus the ease of paying for the service.”

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Posted 9 years ago

“Just taken out a policy. Very easy to do. I can't comment on the ease of making a claim.”

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Posted 9 years ago

“The website was very easy to use, and also the update emails received was very good.”

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Posted 9 years ago

“Easy to use unlike some companies”

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Posted 9 years ago

“I have been with row for over one year and when I actually needed them it took 3 days for them to email me back for me to send proof of purchase and so on which I did and since then nothing it's been a week so I cancelled my direct debit and guess what I get a phone call not about my claim but about why I stopped my direct debit don't waste your money they are rubbish”

Helpful Report

Posted 9 years ago

Hi, thank you for being a customer and sorry to hear you feel this way regarding your claim. On receiving your claim form we immediately sent out an email with the instructions for how to proceed. Over the week we sent a further 3 emails requesting information but unfortunately did not hear back from you. We are sorry to see you go.

Posted 9 years ago

“good customer service and very good offer”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews