Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value insurance”

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Posted 9 years ago

“Good value on go compare”

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Posted 9 years ago

“After getting a phone as gift, then subsequently paying my insurance every month for three years. ROW wouldn't even look into fixing my phone due to the fact I couldn't provide the receipt (from three years ago - if that is company policy why do they not ask for that when you take the agreement out?!) - they said this was mentioned in the initial documents but I cannot remember receiving those otherwise I would not have continued to pay them!! I wasn't asking for a new phone, just for my battery to be replaced - I ended up paying more in insurance than what the phone was worth. Absolutely appalling. Very unhelpful, rude staff members when I did try to cancel. Would never take out anything with you again nor would I recommend you to anyone.”

Helpful Report

Posted 9 years ago

Hi Natalie, we're sorry to read your review. As with the majority of product insurance companies, we do require a proof of purchase when making a claim. We understand this can be frustrating and do encourage customers to send us a copy when the policy is taken out. It's unfortunate we couldn't help on this occasion and we're sorry to see you go.

Posted 9 years ago

“VERY GOOD”

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Posted 9 years ago

“Good value for money and easy to set up the insurance policy.”

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Posted 9 years ago

“Very quick to sort out cover. Very straight forward questions and got cover for half the price of my other company.”

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Posted 9 years ago

“Good quality price.”

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Posted 9 years ago

“quick and easy to use website, with good value for money plans”

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Posted 9 years ago

“Quick and easy great company”

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Posted 9 years ago

“Easy to find the website from comparison sites. Easy to transact and more than halved my monthly appliance insurance payments.”

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Posted 9 years ago

“It s quite easy and affordable to set up a policy for any appliance or gadget with Row”

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Posted 9 years ago

“easy to use and set up”

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Posted 9 years ago

“When I filed a claim, it was a quick and efficient process.What a Great company to deal with”

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Posted 9 years ago

“Easy process to buy and good prices. cheers”

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Posted 9 years ago

“Best price, easy to use website”

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Posted 9 years ago

“good”

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Posted 9 years ago

“I have shopped around for different quotes and Row was the best quote that I have received, I recommended,****”

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Posted 9 years ago

“easy web site to use”

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Posted 9 years ago

“LOOKS LIKE EXCELLANT PRICE AND VALUE”

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Posted 9 years ago

“Easy set up on online cheaper than d&g”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews