Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think that the quote for my TV of £5.00 is very reasonable aswell as the benefits. Good premium rate.Great service.brilliant.”

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Posted 8 years ago

“Everything straight well explain easy to read and fill in details”

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Posted 8 years ago

“Such cheap and excellent insurance. I searched many insurance companies on the internet but this was the only one which was the best and the cheapest. Made me in such a good mood.”

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Posted 8 years ago

“good excess,good price”

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Posted 8 years ago

“I was able to get my TV insured in less than 5 minutes, comes in handy as I have 3 kids and so little time”

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Posted 8 years ago

“Priced just right for my appliance.”

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Posted 8 years ago

“Really happy”

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Posted 8 years ago

“Very easy to use website. Prices excellent.”

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Posted 8 years ago

“Easy to setup and great price . Thank you”

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Posted 8 years ago

“8t was quick and easy to do and taking to them it didn't take. Long to get through”

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Posted 8 years ago

“Provided insurance at a very reasonable price, and extremely easy to take out policy.”

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Posted 8 years ago

“Even helpful customer service dealt with my query very quickly very happy with the service thank you”

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Posted 8 years ago

“EASY WEB PAGE TO FOLLOW HAPPY TO RECOMMEND TO OTHERS”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“Good value insurance”

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Posted 8 years ago

“Good value on go compare”

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Posted 8 years ago

“After getting a phone as gift, then subsequently paying my insurance every month for three years. ROW wouldn't even look into fixing my phone due to the fact I couldn't provide the receipt (from three years ago - if that is company policy why do they not ask for that when you take the agreement out?!) - they said this was mentioned in the initial documents but I cannot remember receiving those otherwise I would not have continued to pay them!! I wasn't asking for a new phone, just for my battery to be replaced - I ended up paying more in insurance than what the phone was worth. Absolutely appalling. Very unhelpful, rude staff members when I did try to cancel. Would never take out anything with you again nor would I recommend you to anyone.”

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Posted 8 years ago

Hi Natalie, we're sorry to read your review. As with the majority of product insurance companies, we do require a proof of purchase when making a claim. We understand this can be frustrating and do encourage customers to send us a copy when the policy is taken out. It's unfortunate we couldn't help on this occasion and we're sorry to see you go.

Posted 8 years ago

“VERY GOOD”

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Posted 8 years ago

“Good value for money and easy to set up the insurance policy.”

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Posted 8 years ago

“Very quick to sort out cover. Very straight forward questions and got cover for half the price of my other company.”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews