Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,526 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,526 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

Write Your review

Tell us how Row.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After getting a phone as gift, then subsequently paying my insurance every month for three years. ROW wouldn't even look into fixing my phone due to the fact I couldn't provide the receipt (from three years ago - if that is company policy why do they not ask for that when you take the agreement out?!) - they said this was mentioned in the initial documents but I cannot remember receiving those otherwise I would not have continued to pay them!! I wasn't asking for a new phone, just for my battery to be replaced - I ended up paying more in insurance than what the phone was worth. Absolutely appalling. Very unhelpful, rude staff members when I did try to cancel. Would never take out anything with you again nor would I recommend you to anyone.”

Helpful Report

Posted 9 years ago

Hi Natalie, we're sorry to read your review. As with the majority of product insurance companies, we do require a proof of purchase when making a claim. We understand this can be frustrating and do encourage customers to send us a copy when the policy is taken out. It's unfortunate we couldn't help on this occasion and we're sorry to see you go.

Posted 9 years ago

“VERY GOOD”

Helpful Report

Posted 9 years ago

“Good value for money and easy to set up the insurance policy.”

Helpful Report

Posted 9 years ago

“Very quick to sort out cover. Very straight forward questions and got cover for half the price of my other company.”

Helpful Report

Posted 9 years ago

“Good quality price.”

Helpful Report

Posted 9 years ago

“quick and easy to use website, with good value for money plans”

Helpful Report

Posted 9 years ago

“Quick and easy great company”

Helpful Report

Posted 9 years ago

“Easy to find the website from comparison sites. Easy to transact and more than halved my monthly appliance insurance payments.”

Helpful Report

Posted 9 years ago

“It s quite easy and affordable to set up a policy for any appliance or gadget with Row”

Helpful Report

Posted 9 years ago

“easy to use and set up”

Helpful Report

Posted 9 years ago

“When I filed a claim, it was a quick and efficient process.What a Great company to deal with”

Helpful Report

Posted 9 years ago

“Easy process to buy and good prices. cheers”

Helpful Report

Posted 9 years ago

“Best price, easy to use website”

Helpful Report

Posted 9 years ago

“good”

Helpful Report

Posted 9 years ago

“I have shopped around for different quotes and Row was the best quote that I have received, I recommended,****”

Helpful Report

Posted 9 years ago

“easy web site to use”

Helpful Report

Posted 9 years ago

“LOOKS LIKE EXCELLANT PRICE AND VALUE”

Helpful Report

Posted 9 years ago

“Easy set up on online cheaper than d&g”

Helpful Report

Posted 9 years ago

“I insura my TV. It was very good price ... and it was very easy to purchase..”

Helpful Report

Posted 9 years ago

“Great value per each price of each item insured.”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,526 reviews