Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,525 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication, False claims on website, avoid at all costs.”

Helpful Report

Posted 9 years ago

Sorry to hear you are not happy with the service, despite your successful claim saving you over £970 in getting a replacement. We take your comments about false claims on our website very seriously, especially as an FCA regulated business. Please do get in contact so we can look into this.

Posted 9 years ago

“Iv just signed up for to insure my washing machine and tv . It was very easy to do on line”

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Posted 9 years ago

“Very competitive. Easy to get quote & set up payments”

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Posted 9 years ago

“Quick and easy service”

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Posted 9 years ago

“Easy to arrange”

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Posted 9 years ago

“brilliant service and a great price for peace of mind.”

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Posted 9 years ago

“Quick and easybform to complete - smooth clear correspondence and very reasonable rates A+++”

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Posted 9 years ago

“I was doing some research on internet in the last few weeks to get insurance for my wife and daughters's mobile phones and checked few companies tariffs and also called them up to get responses on couple of queries. After talking to few of them I was satisfied with ROW quick response and competitive tariffs as well. Hence I have signed up with ROW and bought insurance for 3 mobile phones. In the next few days I myself will be switching to ROW from my current company.”

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Posted 9 years ago

“FAB”

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Posted 9 years ago

“Very easy website to use the cover provided was set out really well and was good value for money.”

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Posted 9 years ago

“So far, so good!!”

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Posted 9 years ago

“took two payments in one month then took over 1 hour on 3 calls to sort out only to be told that I would get a refund by cheque. BUT 6 weeks later still waiting... YOU cant pay by cheque BUT they can ???? and guess what they did not pay :( policy now cancelled. my advice to anyone using this company CHECK your statements”

Helpful Report

Posted 9 years ago

Hello Mr Oaks, we're sorry to see you go. Due to a system error a very small number of customers were charged twice. We made all affected customers aware of this mistake and informed that refunds would be made by cheque as soon as possible. If you need any clarification please don't hesitate to call us on 0844 318 6870.

Posted 9 years ago

“Easy to set up, good customer care and best value for money I could find.”

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Posted 9 years ago

“Excellent value for money...All appliances insured under one roof”

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Posted 9 years ago

“A very user friendly web site and no complicated questions. Very pleased.”

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Posted 9 years ago

“An easy process, great communication and a great price.”

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Posted 9 years ago

“quick and easy form to fill out and top cash back as well bonus”

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Posted 9 years ago

“Very easy to access the very comprehensive cover offered by Row. The policy is competitively priced and gives me peace of mind that my mobile phone is protected against most eventualities.”

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Posted 9 years ago

“easy hassle free process”

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Posted 9 years ago

“Good”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,525 reviews